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Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
The Salesforce Professional Services RVP is a critical role enabling and driving future growth in the Services Sales team in Australia and New Zealand. This individual will lead and drive a team of Account Partners (AP), ensuring bookings and high revenue growth for Salesforce Professional Services.
A strategic thinker with enterprise, commercial, and cross-functional skills, they should demonstrate high energy, and have strong sales management experience. This leader meets with C-level client executives on a regular basis and maintains strong relationships with internal peers in core Sales, Product, and Operations to ensure client needs are being met. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.
Responsibilities:
- Exceed regional growth and bookings targets, ensure organisational health and high customer satisfaction goals as a regional leader
- Build, grow, lead and manage a team of qualified customer-focused Account Partners to create long-lasting customer relationships and deliver customer business value
- Engage at the C-Level with customers and focus on consultative selling opportunities
- Build a strong relationship with the License Sales organisation and regional Alliances/Partner organisations that are instrumental to success
- Coach direct reports in sales strategy, pipeline management, opportunity management and career planning/development
- Help the license and services team to envision and sell large outcome-based deal in the largest accounts in Australia and New Zealand
- Work proactively with the partner ecosystem to drive sales, technology adoption, and successful deployment of Salesforce
- Mentor and develop the entire Services Sales team which includes recruiting, hiring and training as needed.
- Conduct weekly forecast meetings and coach direct reports on strategies to drive closings and run the business. Monitor sales activity and track results
- Report on sales activity and forecast to Senior Sales Management
- Support other Geo RVPs and AP's by participating in and leading new and existing C-level client meetings; engage corporate resources as required to clearly communicate Salesforce's solutions and generate business value for our customers
Preferred Qualifications & Skills:
- A proven track record of leading a team in a technology sales environment
- Sales management experience
- Experience selling services into the Consumer Goods, Mid-Market and Commerical/Industrial verticals.
- Proven track record of over-achieving quota in a similar enterprise software application firm, selling subscription based products
- Demonstrated ability to develop and maintain C-level relationships where you are recognised as a trusted advisor
- Knowledge of CRM platforms and typical CRM/Innovation projects
- Excellent presentation and listening skills
- Highly collaborative and excels in a complex, matrixed environment
- Team player with strong interpersonal skills
- Ability to thrive in a fast-paced, unpredictable environment
- Strong customer references
Leadership Qualities:
- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
- THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller
- URGENCY: Ability to move fast and drive business value and results
- TRUST: Trust the company's core values
- ADAPTABLE: Excels in high levels of uncertainty and change
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