Safer Gambling Team Manager

Safer Gambling Team Manager (Operations)The Safer Gambling (SG) Team Manager is responsible for the leadership of our SG Specialists and focuses on managing the running of day-to-day operations as they relate to customer interactions, quality assurance, process improvement and risk management.

• Be part of one of the most innovative companies in Australia
• A place to be yourself and thrive
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About Us
Sportsbet is a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. We do this by living our to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers.We have over 1,300 team members at Sportsbet but as part of the , we're a true global player.Committed To Responsible GamblingOur is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.We're proud to be the leaders in responsible gambling in our industry, not just locally, but globally.About The RoleReporting into the Head of Play Well and Safer Gambling Strategy, the role involves people leadership of a team of >10 specialists, ensuring adherence to compliance obligations, SG decision making, customer empathy and mitigation of risk. The role involves a significant degree of contact with the specialists, ensuring coaching and quality, real time monitoring of performance and managing customer escalations. The Safer Gambling Team Manager may be required to handle escalations as appropriate ensuring sufficient support and management of cases. The successful candidate will also work collaboratively with their peers to operationalise our SG transformation agenda ensuring that Sportsbet continues to lead the way on consumer protection.Responsibilities Include:

• Day to day people leadership including 1:1 performance conversations, regular coaching, call reviews, customer escalations and ongoing training and development.
• Advance and continually optimise the customer care model ensuring specialists deliver accurate and timely intervention/interactions with exceptional quality to the customer profile
• Drive and continuously ensure Sportsbet meet all compliance obligations associated with Safer Gambling, as defined in various sources of regulation, legislation and codes of practice (inc. collaborating with adjacent functions on requirements and assurance)
• Creation and implementation of processes and training and supporting team change activities through communication
• Responsible for operational performance and insights reporting.

The PerksWe work hard and play hard, so along with a competitive salary and generous performance-based bonus, here's some of our other perks:

• 25 days annual leave (that's right, a whole extra week!)
• Genuine flexible working policy with a $800 work from home office allowance

• Weekly concierge service including free massages, manicure/nail appointments - all onsite!
• Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office (did we mention we have a bar fridge for Thursday night drinks!?)
• Tailored career development programs
• Access to end of trip facilities with an onsite table tennis and pool table

• Discounted gym memberships, and loads of internal events
• Access to our Employee Assistance Program and a

membership * Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.We encourage you to apply as soon as possible as we review candidates within 2-3 weeks of advertising. Be sure to check out our Life@Sportsbet Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture.Our Focus on Diversity, Equity & InclusionWe're an inclusive employer who welcomes you for who you are, as you are - so, if you require adjustments to the recruitment process, please let us know in your application or contact us if you'd like to discuss this in more detail.If you think you'd be a great fit but don't necessarily meet everything in the job description, please still get in touch.Read more about our contribution to Flutter's global .Need To Work Flexibly?We know flex means different things to different people, let us know how we can support you to be your best.Ready to bring excitement to life? Apply now