Sales And Customer Support Officer

After more than five decades in the industry, Wilson Parking is recognised as the market leader in the field of car park asset management in Australasia. We take pride in the fact that the car parks under our management are maintained to the highest standards and that we deliver the highest level of parking efficiency to ensure that our valued customers are provided with a seamless parking experience. Being a part of our team means living our core values of:

Care - People, customers and communities matter.
Integrity - We do what's right, not what's easy.
Accountability - Ownership is every person's responsibility.
Innovation - Change that adds value.

The position:

The Sales and Customer Support Officer is generally responsible for assisting customers with their queries in relation to parking. This role will be 50/50 split between WA Parking & Parking Enforcement Services, assisting both teams with day-to-day administration functions. For WA Parking this position will assist the Operations Administration Executive & Sales Executive with managing parking enquires, audits and reporting. For Parking Enforcement Services this position will assist the Appeals team with parking breach enquires, appeals, & payments.

Responsibilities Include:

• Answering incoming calls, assisting inquiries and handle complaints and provide information to
customers
• Answering email queries from customers & clients
• Communicate and provide support to Carpark Managers, AOMs and PES Operations Manager on
operational issues
• Data entry including breach notices and carpark statistics within excel for reporting.
• Ticket printing & access card programming for clients.
• Assist with account management and audits
• Logging of web email appeals received, responding with both standard & non-standard letters,
follow-up letters.
• Shift Management of incoming mail
• Adhere to and role model the Company values & policies at all times
• Take reasonable care of the health and safety of yourself and others, and report hazards and
incidents
• Participate in annual PDR process and work to achieve objectives
• Comply with Company policies and procedures and legislative requirements
• Complete any other reasonable directives as given by your Manager

Role requirements:

• Experience in office environment, preferably in a busy customer service or orientated role
• Excellent organization skills, with the ability to multi-task with minimum supervision
• Excellent attention to detail and experience in managing deadlines and prioritising busy workloads
• Very high levels of numerate and literate competency
• Demonstrated evidence of clear communication to personnel and Customers at all levels
• Advanced computer literacy in Microsoft software including MS Excel, MS Word and MS
PowerPoint and Outlook
• Broad experience in the preparation of documents to a professional standard
• Ability to work within a team-based environment
• Demonstrated competence in situation analysis and decision making
• Ideally, certificate or diploma qualified in business studies, office administration or related field (highly desirable but not mandatory)

Candidates will be required to complete a national police check.

In addition to standard Award Employment Conditions, you will receive uniforms, appropriate training and free parking when working.

Due to the high volume of applications we are expecting to receive, only shortlisted candidates will be contacted.

At Wilson Parking, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today.