Sales & Events Coordinator

Who Are We?  

Funlab provides a fun and positive work environment with the goal of making sure every human has a safe place to be themselves. Investing in and nurturing development is one of our Core Values and we aim to help our people grow professionally during their journey with us, all while we work together to support our venue teams.  

With nearly 50 venues across eight brands in Australia, Aotearoa (New Zealand) and North America, our growing company is on the lookout for passionate, professional and fun Sales & Event Coordinators based in our Support Office in Abbotsford, VIC. 

Why Work with Us? 

• You'll get to immerse yourself in a people-first culture - focused on upskilling and developing our Motherfunners (team members!) to future success; 
• Focus on wellbeing and mental health support; partnership with headspace, EAP access, inclusiveness initiatives, Pride, Women, and Neurodiversity employee network groups as well as access to gender affirmation leave; 
• An excellent remuneration package will be offered to the lucky candidate - not to mention all our Support Office perks: dogs, breakfast, coffee, spicy water on tap, monthly office lunches, quarterly office massages and three additional leave days per year! 
• We are a hybrid work environment. Enjoy the flexibility of working from home two days per week; 
• Free activities for yourself at ANY and ALL of our Funlab brands; 
• But mainly...just because we're AWESOME!! 

What You'll Do:  

• Accept guest function enquiries (function leads) via phone, email, website, venue about Funlab facilities and brands (Hijinx Hotel/Strike/Holey Moley/Archie Brothers Cirque Electriq/B. Lucky & Sons/Juke's Karaoke/Escape Rooms) and provide prompt and accurate information for guests; 
• Develop a thorough working knowledge of Funlab Function procedures and limitations and to be abreast with set up styles and capacities for each Funlab venue and the activities each offer; 
• Provide written quotations within standard response times; 
• Convert function enquiries into bookings using the sales toolkit; 
• Create opportunities to upsell and enhance the function booking and guest experience; 
• Develop good client relationships by providing prompt, concise and empathetic responses to client needs; 
• Ensure that Funlab policies and procedures are implemented and observed; 
• Ensure that records and event orders are always accurate and up to date; 
• Liaise with colleagues, kitchen and management teams in regard to function bookings; 
• Obtain accurate and comprehensive details regarding events and prepare event orders in a standardised format and in accordance with release schedules; 
• Handle customer complaints, conflict resolution and any situations of confrontation with guests with professionalism and compassion; 
• Champion Funlab’s Core Values in any and all interactions (with guests, internal and external stakeholders) 

What You've Got: 

• Energy, enthusiasm, positivity - and bucketloads of it! 
• Experience working in a customer service phone based environment  
• Experience in a sales and / or events environment 
• Proven ability to effectively multi-task and problem solve quickly 
• Strong written and verbal communication skills, including competency in effectively communicating with different stakeholders 
• Exceptional attention to detail, prioritisation and time management skills 
• Confidence and proficient in using Mac and Google Suite 
• Experience with Salesforce would be considered advantageous 
• A burning desire to show what you've got and what heights you can take the business!  
• Keen? 

At Funlab, we believe it's this unique and enthusiastic culture that makes us great to work with! If you're a hard worker who's passionate about people and willing to go above and beyond to show us what you've got, then get in touch already! We can't wait to hear from you! 

Don’t self reject! We know that women and people in underrepresented communities lean towards applying to roles where they tick all the ‘What You’ve Got’ items, at Funlab we hire for attitude, not skills, so don’t rule yourself out just yet, you might be the Motherfunner we’re looking for!