Sales Support Officer

With a legacy of over 35 years as a family owned and run business, Traffic Control Supplies is a market leading manufacturer and supplier of high quality traffic and custom signage.  Supplying to government agencies, councils, and the mining/construction sectors, we take pride in providing stable employment to over 25 diverse, dedicated and reliable staff members.

As we continue our path of success and growth, we are excited to be looking for a person to support our sales team. 

We are seeking a motivated and energetic person to join our team as a Sales Coordinator. In this position, you play a crucial role in supporting our sales function by providing support to our clients over the phone or via email and helping to process their orders.

Some key responsibilities include:

• Customer Order Processing: Efficiently manage and process customer orders with a focus on accuracy.
• Sales Team Assistance: Collaborate closely with the sales team to provide administrative support, including quote status updates, product information, and customer communication.
• Quotation Preparation: Assist in the preparation of sales quotations, working closely with the sales team to ensure accurate and competitive pricing.
• Customer Communication: Maintain positive and proactive communication with customers to address enquiries, provide order updates, and resolve any issues that may arise.
• Product Knowledge: Develop a comprehensive understanding of our product offerings to assist customers and provide accurate information to the sales team.
• Documentation and Reporting: Maintain organised records of customer communication, sales activities, and quote updates. Generate reports as needed to support the sales team function.
• Despatch / Goods Receipting Support: Assisting in the (picking & packing) Despatch and Goods Receipting areas, as required, to ensure continuity of work flow and meeting of deadlines.

Qualifications:

• Previous experience in a Sales Support or customer service role is preferred.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Detail-oriented and capable of maintaining accuracy in a fast-paced environment.
• Knowledge of traffic control and safety products is a plus.

Benefits offered by TCS:

• Competitive salary
• Performance Bonus Structure
• Support of a work life balance
• A dynamic and collaborative work environment.

If you are an individual with a passion for supporting teams and ensuring customer satisfaction, we invite you to apply.