SAP Operations Manager

Are Woolworths GroupWe are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in an dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.Welcome to Group EnablementOur Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We're the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data, and retail smarts, you'll work behind the scenes, in the margins, and across every corner of the business - to uplift our capability, amplify our collective impacts, and revolutionise the customer experience.What will I be doing?As the SAP Operations Manager you'll be responsible for cross-functional management of major incidents, problems, business continuity exercises and regular releases within the SAP Retail systems. The responsibilities include ensuring that production support issues are analysed and resolved in a timely manner, including but not limited to the functional areas of Master Data, Orders & Inventory, Sales, Logistics, Replenishment, Promotions and Pricing. You'll provides a service to the SAP product areas in coordinating and resolving incidents and proactively implementing measures to prevent future incidents. You'll also be responsible for ensuring a smooth transition into operations of new SAP solutions, working closely with the product teams.

• Leading the resolution of cross-functional major incidents for the SAP Retail & Platforms Services, to ensure Service Delivery Targets are met and services are assured and protected.
• Review of upcoming changes for quality and identifying the risk and impact, and mitigations.
• Implementation planning, and coordination of SAP releases.
• Identify and ensure that reoccurring support issues are addressed through the delivery of strategic fixes. Identification, planning, and implementation of support improvement opportunities, to further improve the service delivered to our customers.
• Identify and ensure that operational risks within the functional domains are being remediated, and have appropriate interim mitigations in place.
• Identify, drive, and implement improvement opportunities and standardised processes in the areas of support.
• Acts as the escalation point, including after hours, for service related issues.

What will I bring?

• Experience in SAP Service Delivery and/or Operations.

Strong relationship-building skills with the ability to negotiate and influence at all levels.High-level understanding of infrastructure operations.A collaborative and proactive approach.Previous vendor management experienceWhat you'll experienceOur Team Members are at the heart of everything we do and we're always looking for ways to support your career journey and reward great work:

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.

Everyone belongs at Woolworths GroupDiversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring processPlatinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusionEmployer of Choice for Gender Equality - Workplace Gender Equality Agency.Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes