AddressIT Operations Manager
Sydney, New South Wales, Australia
Hybrid Full-time. Mid-Senior level
About the role: This role is responsible for the planning, development, implementation and sustained support of our internal systems. You will provide creative solutions to resolve business problems via customer requirements based on system capability and process gaps. This role will also create strategic roadmaps and manage the IT Operations budget.
How to apply:
Apply directly for more information (complete Job Description) for this position, once you have read the JD provided, I'd be happy to discuss - Walter Faets.
- Listed 29/4/24
- Sydney
- Permanent / Full Time
Sydney, New South Wales, Australia
Hybrid Full-time. Mid-Senior level
About the role: This role is responsible for the planning, development, implementation and sustained support of our internal systems. You will provide creative solutions to resolve business problems via customer requirements based on system capability and process gaps. This role will also create strategic roadmaps and manage the IT Operations budget.
How you will add value: Manage the daily operations of the IT Helpdesk including IT service management processes, continuous improvement and staff coaching, training and development
- Ensure the network, physical and virtual IT infrastructure, systems and services are implemented, administered, maintained and upgraded to meet the requirements of the business
- Build vendor relationships and undertake procurement activities to ensure appropriate technology services and support agreements are in place and equipment is delivered when required
- Maintain IT asset registers, technical and system documentation, processes and procedures, as well as plans and drawings of locations of all equipment, switches and cabling
- Work with the CTO to maintain and continually improve the IT Disaster Recovery Plan to ensure it is effective and meets business needs
- About you: 8+ years’ experience in IT, preferably within a fast-growth IT&T, Professional Services or Media organisation
- 5+ years experience managing an IT Operations team (minimum of 3 direct reports preferred)
- Experience in Windows desktop & server administration, Mac OS administration
- Mobile Device Management
- Excellent understanding of networking, switches, routers, wireless, QoS and VoIP (Cisco Meraki)
- Hands-on experience implementing ITIL and ITSM best practices
How to apply:
Apply directly for more information (complete Job Description) for this position, once you have read the JD provided, I'd be happy to discuss - Walter Faets.
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