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Form of workAbout us
Australian Beverage Corporation was established in 2005 with the purpose of providing advanced coffee systems and solutions for corporate environments, the foodservice and hospitality markets. We are proud to represent the global leader in our market niche nationally and in the Pacific region. We are the preferred coffee solutions provider to several large markets including the conference, exhibition, luxury hotel and corporate sectors, counting amongst our customers many multinational, blue-chip companies. We focus on developing long-term relationships and have a dedication to excellence and outstanding service. ABC uses a cutting-edge, paperless, field service mobility solution for our technicians in the field, providing real-time scheduling, inventory and service reporting capabilities.
We achieve these results through a genuine care for the people who work with us and for us. We have a close knit, passionate team, many of them who have been with us long-term and have a wealth of knowledge about our products and our business.
What will the job involve?
- Being a key team player in the Customer Operations team.
- Working via phone, email or customer portals to raise work orders.
- Schedule work orders to be completed and co-ordinate with technicians and customers to meet strict SLAs.
- Support our invoicing team to ensure all work orders are complete and ready for invoicing.
- Exceeding customer expectations by ensuring equipment is installed or repaired promptly according to strict SLAs.
- Be involved in large installation and maintenance programs and projects.
- Day to day management of group email inbox.
- Raise sales orders for parts and equipment.
- Keep customer system portals up-to-date and providing regular reporting on progress.
- Good technical understanding gained quickly to address customer queries.
What qualifications & experience do I need?
- At least 2-3yrs prior customer service, systems and invoicing experience.
- Must be highly organised, have a strong attention to detail, able to pick up new skills and systems quickly and have a technical mindset.
- Fluency with ERP/ CRM and/or database management and reporting, Netsuite experience would be beneficial but isn't required.
- Exceptional customer service standards.
- Strong relationship skills, understands the importance of relationships in delivering great results.
- Love working in a fast-paced environment & playing a part in an engaged and motivated team.
Why join ABC?
- Great benefits program including annual bonus scheme, birthday leave, discounts on gym membership, employee assistance program and support for further education to mention just a few.
- Sustainable work / life balance.
- Great career opportunities with a growing company, ability to grow as we grow.
- Comprehensive training.
If this role sounds like it's for you, please Apply Now, we can’t wait to receive your application!
