Senior Account Executive

Description:

Marsh is seeking candidates for the following position to be based in Hobart office -

Senior Account Executive.

Prime responsibilities:

• In this role you will Manage a portfolio of large to medium corporate accounts, ensuring high quality customer service is provided at all times.
• Coordinate, manage and develop support staff including Account Executives, Assistant Account Executives and Administrative staff through clear and effective communication, delegation and performance management.
• Consistently attain set revenue and expense budgets.

Account and Team Management -

• Meet and exceed service standards agreed in the client's service agreement.
• Consistently meet and exceed revenue, expense and trading profit budgets.
• Develop and maintain effective long-term relationships with key client decision makers and frequently monitor political, management and other changes within the client organisations to preserve and protect the Company's relationship with the client.
• Take a pro-active approach to all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
• Implement successful account retention and defense strategies.
• Maintain an awareness of all large and potentially complicated claim related matters and assist claims personnel in the negotiation of equitable claim settlements on behalf of clients.
• Develop and maintain meaningful working relationships with insurers through regular contact and liaison.
• Maximise utilisation of Marsh's national and global resources.
• Possess a thorough understanding of all major classes of insurance which the Company offers to its clients and keep abreast of all new technical and product developments.
• Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation and other relevant legislation and keep abreast of all new developments.

• Ensure that all subordinates adhere strictly to the Company's compliance systems and procedures.
• Ensure all activities fully comply with the Company's Errors and Omissions policy.
• Support related/nominated lines and portfolios of other Senior Account Executives/Principles during their temporary absences from the office based on knowledge of and experience with the relevant line or portfolio.
• Other duties as may be required from time to time.

• Recognise and capitalise upon revenue generation, growth and other opportunities.
• Actively develop additional business from existing portfolio.
• Develop new business opportunities from existing portfolio and other sources.
• Unconditional support for all Company sponsored revenue generation initiatives.

• Influencing - Effectively uses influencing skills to promote an idea or product. Presents ideas, products and strategies professionally and concisely.
• Negotiating - Effectively explores alternatives and positions to reach outcomes that gain the support and acceptance of all parties.
• Innovation - Develops new and alternative approaches to existing practices, creates new or improved processes, solutions, products and services. Maintains an openness to experiment with alternative approaches.
• Problem Solving - Gathers, analyses, and processes information related to a given situation in order to identify solutions and make sound, well-informed decisions.
• Delegation - Effectively allocates short term tasks to the colleague, with clear instruction provided on required deadline and any specific requirements of the task.
• Assumed Competencies include - Client Service, Quality & Compliance, Working Relationships/Teamwork, Communication, Drive & Self-Motivation, Change, Commercial Acumen, Planning & Organisation.

Professional Accreditation/Membership -

• Meets the training requirements of Tier 1 FSRA Compliance.
• Admission as a Qualified Practising Insurance Broker by the National Insurance Brokers Association of Australia.

• Degree in Insurance or related field.
• Diploma Financial Services.

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

Please note: All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

Marsh is proud to be an accredited Family Friendly Workplace www.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search "Marsh" under endorsed employers.