Senior Account Manager, Sme & Mid-Market Sales

• Challenge yourself to join our dynamic Qantas Sales team, a high growth division
• Take an opportunity to develop your account management skills
• Full time permanent position, based at our Mascot Campus

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and work hard to make sure we’ll be right. We won’t settle for anything less than the best outcome. We’re a high performing team, and we each have the opportunity to add value and make an impact on the business.
The Senior Account Manager, SME & Mid-Market Sales is responsible for proactively managing ~70 international and national accounts with a value of more than $110m combined. The Senior Account Manager holds a portfolio of the most important accounts for the Qantas SME portfolio and is accountable to ensuring the retention and growth of these accounts. This role manages, negotiates and grows the portfolio via the provision of superior customer service via both face-to-face and phone-based account management.
The Senior Account Manager employs strategic relationship management skills to ensure the careful balance between driving the account to achieve targets and maintaining a positive and effective relationship that aims to ensure the long-term retention of the account. This position takes a leadership role in the SME & Mid-Market team, by identifying and driving enhancements to the SME proposition, particularly focusing on the higher tier inclusions for higher value accounts.
You’ll have:

• Minimum 2 years relevant professional experience in Account Management, B2B relationship management roles within the aviation or travel sector
• Highly developed sales, account management, negotiation, presenting skills
• Excellent communication, listening, organisational and influencing skills at senior levels, both internally and externally
• Demonstrable experience with successful contract negotiation strategies
• Well-presented and confident with presenting to executive and c-level suite customers
• CRM reporting systems and database management, including Salesforce use desirable
• Excel and Microsoft Office proficiency
• Problem solving and analytical skills to interpret customer data, sales performance and market trend information
• Build and maintain strong, long-lasting client relationships
• Demonstrable commercial acumen and strategic thinking
• Excellent attention to detail

Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close: Friday 15th March 2024
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.