- Pursue a “hunter strategy” focused on land, growth and retention for accounts
- Execute an account based sales strategy in Zendesk’s top tier of targeted logos, with a three-pronged pipeline generation strategy: leveraging the XDR and partner teams, while also driving your own pipeline.
- Provide detailed and accurate sales forecasting with emphasis on new logos, plus long term sales outlook.
- Consistently deliver an articulated value proposition for Zendesk as the vendor of choice in the Mid-Market / Commercial space.
- Exceed activity, pipeline, and revenue goals on a quarterly basis.
- Continually build a pipeline of new business, up-sell, and cross-sell opportunities.
- Become an expert on Zendesk's products and conduct discovery calls, presentations, and demos with prospects and customers.
- Demonstrate and sell value to key strategic stakeholders within the accounts during fast moving as well as complex sales cycles.
- Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.
- 5 - 8+ years software selling experience; SaaS experience required
- Successful record acquiring new business sales, experienced in selling large strategic deals ($100k annual contract value +) into the Mid-Market / Commercial market
- Experience building strategic relationships and selling to VP/C level leaders
- Effective account strategy and outbound prospecting experience important
- Consistent track record of success vs quota
- Technically savvy; thorough understanding of a related technology
- Proficiency using Salesforce is desirable.
- Skilled in virtual presentations, online web demos, remote sales processes
- Exceptional verbal and written communication skills
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.