Senior Field Operations Officer

About your team

The Environment, Heritage and Resilience department is home to the Waste and Resource Recovery Collections business unit. We provide services to over 269,000 domestic and commercial properties across the City, from operational support of our contract delivery partners and internal support areas. The team deliver an essential, valued and safe community service whilst generating annual revenue back to the City of circa $100 million. 

Why work for the Waste and Resource Recovery Collections team?

An opportunity exists within the team for a Senior Field Operations Officer, to perform a key role in daily operations through the development and ongoing support of monitoring and safety related initiatives for the City’s waste collection services. This role will support the team goal of ensuring the safe delivery of waste collections and transportation, and sustainable management of the City's solid waste and resources. The team works as part of a fast-paced, collaborative, and interdependent business unit to deliver a city-wide essential service. 

These services include waste and resource collection and transportation, materials recovery facility (MRF) operations, supply and maintenance of wheelie bins, bulky waste services, and related waste equipment services across all Gold Coast households and participating commercial businesses. 

As the Senior Field Operations Officer, you will provide change recommendations, including but not limited to process and procedure alterations, based on a review of: 

• Legal advice 
• Legislation
• Regulatory requirements 
• Contract commitments 
• City Risk Register 
• Previous reports 

For more information on the key deliverables of this position, view the position brief on our website.

We're looking for people who:

• Display the City’s High Performing Principles. 
• Can work independently and set priorities. 
• Are highly motivated and self-started to initiate work under limited direction. 
• Possess excellent time management and organisational skills. 
• Are solutions focused with a proven ability to provide appropriate advice and considerations to a range of stakeholders, including senior leaders.   
• Have a resilient eye for detail, continuous improvement and driving change. 
• Individual capability to have fun working within a changing environment. 

Your skills and experience should include: 

• Excellent interpersonal, written, and verbal communication skills that provide consistent, clear directions or guidance. 
• Diverse experience in the risk management of service contract(s), ideally in waste management or another related utility field. 
• Have exceptional analytical, problem solving and decision-making skills. 
• The ability to grasp complex and dynamic requirements, including legislation and policy. 
• Previous experience in local government or private utility service industry.
• Excellent relationship building skills to maintain effective relationships with stakeholders and/or contractors that deliver balanced outcomes. 

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

As a 5-star employer of choice, we care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Hybrid office / work from home options
• Access to 350+ fitness facilities through Fitness Passport / Low cost on-site gym membership
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email ***********@goldcoast.qld.gov.au

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.