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Form of workOUI Recruitment is currently searching for a talented and motivated Senior Helpdesk Engineer.
Job Title:Senior Helpdesk EngineerSalary: $80,000 - $90,000 + Super
Location: Western Suburbs, Victoria
Job Type: Permanent, full-time.
Position Overview:
OUI Recruitment is currently searching for a talented and motivated Senior Helpdesk Engineer. As a Senior Helpdesk Engineer, you will be acting as the technical resolution point for business-as-usual tickets. The most important thing for this company is finding the right team.
Roles & Responsibilities:
- Resolving helpdesk-related tickets
- Provide advanced remote troubleshooting for clients
- Review RMM dashboard and apply remediation actions
- Mentor the “Junior” Service Team Members
- Assist with ongoing projects when required
- Strong knowledge of the MSP market, including processes and tools (e.g., PSA, RMM, documentation).
- Experience and knowledge of working with the Microsoft 365 Platform
- Advanced understanding of operating systems, business applications, printing systems and network systems
- Experience using ConnectWise ticketing system
- Experience using Datto Product Family (RMM & Commerce)
- You decide the route you want to take when it comes to progression (management or technical specialists)
- Relaxed working environment and regular team building events
Interested in finding out more? Apply and one of the team will be in touch.
We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.
We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Email: info@ouirecruitment.com
Number: (08) 6219 8033
