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Form of workAbout Us:
We are a dynamic Managed Service Provider (MSP) with our roots firmly planted in Melbourne, renowned for delivering innovative IT solutions and exceptional service to small and medium-sized businesses. As part of our continuous growth, we're looking to strengthen our team at the Collingwood office with a dedicated, service-driven IT professional.
The Role:
Join our Collingwood team as a Helpdesk / Junior IT Support Engineer, where you'll be crucial in providing first-level technical support and setting the standard for client service excellence. In this role, you will:
- Providing prompt and effective Level 1 support to address our clients' IT needs, ensuring their issues are resolved with professionalism and empathy.
- Troubleshooting and solving technical problems, utilizing our ticketing system for managing inquiries and tracking solutions.
- Assisting in the deployment of software and hardware solutions, demonstrating our commitment to technological leadership.
- Engaging with clients through various channels to offer a seamless service experience, and when necessary, providing onsite support to address their needs directly.
- Maintaining accurate and detailed records of client interactions, issues, and resolutions to support our collective knowledge base and enhance service quality.
- Local travel to client sites as required, offering hands-on support and fostering strong client relationships. A valid driver's license and clean driving record are essential for this role.
Who You Are:
- A Permanent Resident or Australian Citizen, ideally based in Melbourne or willing to relocate to Collingwood.
- An enthusiastic problem-solver with excellent communication skills.
- Eager to learn, self-motivated, and ready to contribute to a team environment.
- New graduates or individuals with 1-2 years of experience in a technical support role are encouraged to apply.
Technical Skills You'll Need:
- A solid understanding of computer systems, mobile devices, and other tech products.
- Familiarity with Windows environments and basic networking principles.
- A readiness to learn and apply knowledge in Windows Server, Active Directory, Windows Security, and cloud services like Office 365 and Azure.
Why Join Us?
This position offers a fantastic opportunity to kick-start your career in IT within a supportive and innovative environment. You'll be joining a team that values growth, collaboration, and the chance to work with a diverse range of technologies. We're committed to your professional development and will support you in expanding your skills and knowledge.
If you're enthusiastic about starting your career in IT and eager to make a difference in our Collingwood office, we'd love to hear from you. Apply now to become a key player in our supportive and forward-thinking team!
