Senior HR Client Services Officer

Salary: Level 5, $96,307 - $105,254 p.a. plus 11% superannuation (PSCA 2022)
Position number: 019501
Work type: Permanent - Full Time, Fixed Term - Full Time
Location: Perth CBD
Closing date: 2024-02-12 4:30 PM (YYYY-MM-DD)
Attachments: -
-
You can view and print these PDF attachments by downloading .
This vacancy is for a permanent position available for immediate filling.
If you want to work in a vibrant, fun and supportive team, where no two days are the same then this may be the role for you.
ABOUT THE ROLE
The Senior HR Client Services Officer in the Customer Contact Centre is part of a small, customer focused team which responds for, or redirects, the majority of HR related enquiries for the Department. The Senior HR Client Services position is a diverse role with a client-centric focus. Duties include:

• Hands on management of the HR enquiry team, including assisting team members with complex issues and providing advice across the full scope of HR activities
• Managing a small team of three
• Providing training and coaching to team members
• Maintaining web platforms for HR related content
• Project work as required
• Other duties as they arise in this dynamic environment.

ABOUT JUSTICE
When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.
ABOUT YOU
To be successful in this role, you will be an excellent communicator and team player with a strong desire to assist people and will:

• Have a positive, can-do attitude
• Have experience in HR in at least one of the following areas - payroll, industrial relations or employee relations or other, related area areas and be able to come up with solutions to complex problems.
• Have broad experience across a range of HR related activities, including but not limited to, interpreting and explaining entitlements from a variety of awards and agreements; payroll and HR system activities; sound knowledge and experience in using a HR Information Management System, etc
• Have the ability to coach and train staff
• Be technologically savvy and comfortable learning new software
• Think outside the box and can identify service improvement areas and come up with solutions
• But most of all… Have a fun bubbly personality, who strives to work in a good team environment

If you think this could be the role for you, we’d love to hear from you.
APPLICATION PROCESS
How to apply
Please ensure you review the attached JDF for further information about the work-related requirements of the position. This information will assist you with the preparation of your application.
We require you to submit:
A current comprehensive CV, including the contact details of two referees, and a statement of no more than 3 pages addressing the following Essential Role Specific Criteria:

• Well-developed ability to identify and solve problems; including skills in researching, interpreting and problem solving; ability to identify issues in a Human Resource Management Information System
• A demonstrated ability to present messages confidently and persuasively and to actively listen, understand and adapt communication styles to suit a range of audiences, listen to differing views and opinions and develop persuasive counter arguments.
• Demonstrated intermediate computer skills in working with a variety of software packages, including Microsoft Office, web platforms, such as SharePoint, and other programs, such as Content Manager, Ascender, etc.

Applications which do not include all requested information will be deemed as unsuitable.
Please use examples to demonstrate your claims and note that, for shortlisted candidates, all remaining Role Specific Criteria and Job Related Requirements will be assessed at interview.
Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.
To submit your application, click the “Apply for Job” button at the bottom of this page. Emailed applications will not be accepted.
CANDIDATE SEARCH
If required, we may choose to supplement the field of applications by conducting a Candidate Search.
EQUITY AND DIVERSITY
The Department of Justice is an equal opportunity employer and is committed to growing the Aboriginal and Torres Strait Islander workforce as a part of EEO Management Plan and its Aboriginal Workforce Development Strategy. We embrace diversity and encourage applications from a diverse field, people from a culturally and linguistically diverse background, young people and people with disability including Aboriginal and Torres Strait Islander people.
As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position. Aboriginal and Torres Strait Islander people are encouraged to apply.
SUBSEQUENT VACANCIES
Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies in the Department of Justice for a period of twelve (12) months, in accordance with Part 5 (General Appointment) of the Commissioner's Instructions No. 2: Filling a Public Sector Vacancy.
FURTHER INFORMATION
If you would like further information on this opportunity please contact Nicola Beech, HR Business & Client Services Coordinator, (08) 9264 6481 for a confidential discussion.
SUBMITTING YOUR APPLICATION
Applicants are requested to apply online. To submit your application, click the “Apply for Job” button at the bottom of this advertisement.
Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.
If you are having difficulty submitting your online application, please telephone RAMS Helpdesk on 1300 733 056 for assistance.
To keep you up to date on what is happening in Department of Justice and job opportunities you can go directly to the departments website or follow us on social media.