Business Services Manager / Senior Manager.

Position title: Account Manager - Japan

Department: B2B Support

Type of employment: Full-time

Location: Melbourne

Reports to: Chief Operating Officer

Responsibilities

The primary purpose of position:

• To support clients within Japan to ensure a high level of client account management, including
• Supporting sales activities with new clients.
• Ensuring the successful onboarding of new clients.
• Regular communication and account management with our new and existing clients.
• Maintaining strong relationships with all clients by providing professional and timely support.

Duties:

• Ensure the highest level of client conversion for assigned leads within Japan and other countries
• Working with clients to transition them through the sales pipeline
• Provide general premium client service
• Provide client support, including technical, operational and B2B support
• Respond to client queries relating to account management
• Respond to incoming enquiries from clients via email, live chat and telephone in a timely and professional manner
• Provide assistance in the creation and implementation of new procedures and processes

Selection criteria

Essential:

• Proficient Japanese language sills
• Excellent phone manner
• Well-developed presentation and face-to-face skills
• Good written communication skills in English and Japanese
• High level of customer focus
• Ability to influence and conduct sales activities
• Ability to think analytically & troubleshoot day-to-day issues
• Successfully work autonomously and within a Team
• Computer literacy and above-average data entry skills
• Values and respects diversity
• Ability to work with individuals from multi-cultural backgrounds

Desired:

• Excellent customer service/sales/account management skills
• Ability to manage and prioritise multiple tasks in a fast-paced environment
• Knowledge/interest in Financial Markets

Benefits:

• Ongoing investment in your career development (technical and professional training)
• Perkbox Reward & recognition
• Parental leave
• Hybrid working
• Staff referral bonus program
• Annual flu vaccinations
• Study assistance
• Employee-purchased leave
• Dogs in the office
• Complimentary fruit and snacks
• Great CBD location with easy access to public transport
• Multicultural environment
• Collaborative team culture
• Regular social activities