Senior Manager Business Services

Country Fire Authority (CFA)

To protect lives and property, 24 hours a day, 7 days a week.

We are tens of thousands of Victorians, committed to protecting lives and property.

We respond to a range of hazards, support our communities to be fire ready and we work as one with our emergency services partners.

Our people’s skills, experience and expertise in fire prevention, preparedness and response across a range of landscapes makes us unique in the emergency services sector.

Building on our proud history within one of the world’s most bushfire-prone environments, we know how to adapt to meet the challenges of a changing climate.

About The Role

With a people focused approach to continuous improvement, the Senior Manager Business Services leads and manages the Business Services team, providing capability to enable the organisation to operate as a “well-oiled machine”.

This is a newly created role, reporting to the General Manager Governance, Legal & Risk, will see you responsible for an organisation wide process improvement framework. You will play a central role in proactively supporting strategic goals and initiatives.

• 🔄 Process Management and Ongoing Improvement
  

  Manage and improve organizational processes to minimize complexities and increase productivity

• 💼 Execution and Project Management
  

  Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals

• ✅ Stakeholder Engagement
  

  Partner with stakeholders to understand specifications, business requirements, and communicate insights

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🧩 Creativity
  

  Generates multiple innovative/new/novel ideas to solve a problem

• 🧮 Numerical problem solving
  

  Works with numerical information and performs mathematical calculations to solve problems