Senior Medical Receptionist

About us Mates4Mates is one of Australia’s leading veteran charities actively changing the lives of current and ex-serving Australian Defence Force members, and their families, impacted by service. If you’re looking for a job where you genuinely enjoy coming to work each day and get to have a positive impact on the community, Mates4Mates is the place for you. We pride ourselves on creating a supportive, inclusive and safe workplace and our culture is built on a sense of purpose, collaboration, integrity and agility. With a finger on the pulse of our culture, it’s important to us that we find the right people to join our like-minded team who share our passion of making a difference to the communities we serve. When joining the Mates4Mates team, you’ll find that we promote a flexible work environment, with a range of wonderful benefits. We are an inclusive and diverse organisation ensuring we provide a safe place for veterans and their families to build connections and find mateship. We are a collection of like-minded people who believe in our mission of working together towards an Australia where all members of the Australian Defence Force community are supported physically, psychologically and socially. If you are driven by values, are motivated to help others and want to make a real difference to the lives of veterans and their families, then you will fit in perfectly. Our team members all share the common purpose of supporting veterans and their family members. About the Role This is a brand new position for our business and brings with it a real opportunity to make it your own. You will supervise a remote team of allied health receptionists and be responsible for ensuring that our Mates and their families have the best possible experience at Mates4Mates. The key accountabilities of the role include: Provide guidance, training, and support to allied health receptionists staff, promoting professional development and continuous improvement. Provide an outstanding level of customer service in person and over the phone to clients, visitors, and stakeholders, including referrers. Communicate effectively with all team members, stakeholders and clients and ensure correspondence is dealt with in a timely and appropriate manner to support safe client care. Manage appointment calendars and the administration of client files for a team of Allied Health Providers. Perform client invoicing and reconciliation; including but not limited to NDIS, Medicare, DVA and Bupa ADF Health Services with a high level of accuracy. Able to work unsupervised in a busy environment and with a geographically dispersed team. Reporting to the Business Support Manager, this is a full time, permanent position based at our Ipswich Veteran and Family Wellbeing Centre. Essential for Success: 5 years’ experience working in a medical, mental health and/ or allied health setting. A Certificate IV in Health Administration or a similar qualification Advanced computer skills, including proficiency with the Microsoft Office Suite and practice management systems such as MMex or Best Practice Sound understanding of allied health services and billing through Medicare, DVA and NDIS. Proven experience as supervisor, team leader or similar role. A demonstrated ability to maintain a calm and professional demeanour when liaising with clients who may be experiencing crisis or are vulnerable, including maintaining appropriate boundaries. Ability to use initiative and to be proactive with tasks as well as taking ownership of deliverables. Flexibility in approach to work when unplanned demands conflict with meeting deadlines. Ability to maintain a valid working with children card Current drivers' licence and ability to travel for work where required Advantageous Relevant history of training and/or service in the ADF or a close connection; or demonstrated experience working with current or ex-service personnel in a similar role which has created a strong understanding of the issues facing veterans and their families. Demonstrated experience managing and motivating a remote working team. Why work for us Mates4Mates invests not only in its staff to grow their careers and be the best versions of themselves, but it also invests in its inviting, inclusive and fun culture. Across all its locations, Mates4Mates offers a supportive environment for its close-knit teams to connect with each other as well as the veteran and Defence community. Other employee benefits include: Competitive remuneration package and salary sacrificing. 3 additional gifted leave days for Christmas. Phone and Laptop provided. Supportive management and team environment. Benefits Hub with discounts to major retailers and more. Participation in our Staff Wellbeing Program. Professional development opportunities tailored to you. Access to the Employee Assistance Program. At Mates4Mates we value the unique backgrounds, experiences, and contributions that each person brings to the workplace and embrace and celebrate inclusion and diversity. We openly encourage applications from people with diverse experiences, perspectives, and backgrounds including but not limited to: Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with a disability and people that identify as LGBTIQA+. We’re an equal opportunity employer and recognise that a diverse workforce is crucial to our success as a business. This is an exceptional opportunity to make a difference in the veteran community. If this opportunity excites you, apply now! For more information or a copy of the position description please contact us at hr@mates4mates.org.