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Form of workReporting to the Practice Manager, the Assistant or 2IC will support the overall, daily operation of a busy GP clinic including a team of medical administration staff, Nurses, Doctors and Allied Health Clinicians. The responsibilities will include managing a busy front desk reception, liaising with patients and all aspects of office administration.
The role also includes:
- Meeting and greeting patients
- Scheduling appointments and pro-actively coordinating the appointment book
- Accurately entering patient data in
- Processing payments
- Managing phone and email queries
- Assisting in tidying up consult rooms
- Providing general administration duties as required
- Previous general medical practice service and experience
- Ability to assist in the day to day management, direction and operation of the reception desk
- Excellent communication skills including being an escalation point for Health Professionals and patient complaints
- Proven multi-tasking, problem solving and time management skills
- Ability to assist PM with the management of the financial performance of the centre
- Someone who has demonstrated receptionist experience within the medical industry
- Customer focused and make patient care the top priority
- Flexible and have the ability to work in a fast paced environment
- A strong team player who positively contributes to work culture
- Approachable, reliable and dependable
- Willing to go the extra mile when required
- Mature and have a sensitive approach when dealing with the patients
- Experienced with Best Practice (not essential, but highly regarded)
- Authorised to work in Australia
