AddressFamily Doctor are seeking a full time Senior Medical Receptionist and a Medical Receptionist to join our team at Camberwell Junction Medical Clinic in Victoria.
About us:
Camberwell Junction Medical Clinic, part of the Family Doctor network of GP-owned and operated medical and dental practices, is committed to providing high quality health care for our patients and we pride ourselves on our wide range of medical services to the community and comprehensive patient care.
Working with us comes with plenty of benefits, with the opportunity to fast-track your professional development and work with some of the best resources available for professionals in all practice areas.
About the Medical Receptionist role:
We are looking for someone who values teamwork and has a high regard for quality patient care. This role provides the front-line services and has the responsibilities of guiding our patients through administrative and financial aspects of their treatment.
Tasks include but are not limited to:
- Providing high quality reception and secretarial services to the patients, doctors, and staff
- Greeting patients and visitors in personal and on the phone
- Scheduling appointments for patients
- General office and administrative duties
- Opening and closing the clinic as required
Additional role as a Senior Medical Receptionist:
- Provide support to the Practice Manager & Assistant Practice Manager with staff management and general administrative processes
- Assist the Practice Manager & Assistant Practice Manager with implementing initiatives and promotions to improve centre performance
- Maintaining a safe, healthy and professional working environment
- Ensure processes and systems are in accordance with the National Standards of Accreditation
- Welcome and assist patients with enquires and appointments
- Answer and respond to telephone enquiries in a courteous and professional manner
- Accurately process patient payments via direct bill, cash and TYRO
- Support the provision of accurate and timely financial and practice data
- Take responsibility for staff management and the efficient delivery of administrative and customer service aspects of the center in the Practice Manager’s absence
About you:
- Strong communication and IT skills
- Previous Medical Receptionist experience (essential for senior position)
- Ability to multitask
- The ability to maintain a high level of professionalism and confidentiality
- Experience using Best Practice software (advantageous)
- Critical attention to detail
- Experience in customer service
- Ability to work in a fast paced environment
- Opportunity for career development
- Dedicated team of professionals
- Professional training
- Increase your existing knowledge of medical terminology as well as various medical services
Please submit your resume and cover letter outlining your suitability for the role.
Additional information
- Above award salary
- Private billing clinic
- Flexible hours
