Senior Officer, Insurance

• Governance and Risk Division
• Broaden your career with one of QLD's largest employers
• Belong to a vibrant community where your work genuinely makes an impact
• Achieve a work-life balance with 36 hours/wk, purchased leave, WFH + more
• Full-time, permanent position based at the picturesque St Lucia Campus

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.
Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
• 17% superannuation contributions
• 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts - fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• On campus childcare options
• Cheap parking (from just $5.75 a day)
• Salary packaging options

About This Opportunity

This is an exciting opportunity for a Senior Officer, Insurance to take on a pivotal and diverse role in the Insurance Services team, based within the Governance and Risk Division. In this role, you will provide administrative and customer service support; including general insurance assistance to staff and students and managing the annual insurance renewal data collection process.
Responsibilities include, but are not limited to:

• Primary responsibility for managing enquiries from staff, students and third parties in relation to UQ's insurance portfolio, liaising with the wider Insurance Services team and with UQ's insurers and insurance broker as required.
• Day-to-day responsibility for coordinating the enterprise-wide data collection for the annual renewal of the University's insurance policies, managing stakeholder enquiries about that process, and collating data for submission to UQ's broker and insurers.
• Support internal stakeholders as required to procure additional insurance cover for clinical trials (including overseas sites), liaising with UQ's broker / insurer on their behalf.
• Assist with insurance claims, managing claims under some policies (including marine hull, marine transit and travel) and liaising with the wider team and UQ's insurer and insurance broker as required.
• Process payment of insurance premiums, other insurance-related invoices and manage internal cost allocation according to UQ policy and procedure.
• Act as 'super user' for UQ's Governance, Risk and Compliance system on behalf of the Insurance Services team.
• Monitor and maintain Insurance Services' webpages (including certificates of currency) to ensure content is current, and liaise with the wider team as required regarding content updates.

This is a full-time, permanent position.
At HEW level 6, the full-time equivalent base salary will be in the range $88,099 - $94,512, plus a generous super allowance of up to 17%. The total FTE package will be up to $103,076 - $110,579 annually. As these roles are covered by an Enterprise Agreement, you will also receive regular remuneration increases in line with the Enterprise Agreement.

About You

• Demonstrated competence in the conduct of insurance-related administration, including the ability to review work practices and update procedures and processes.
• Excellent interpersonal skills including the ability to communicate effectively with clients by telephone and email.
• Ability to prioritise and manage own workload, work independently with attention to detail, and consistently meet deadlines.
• Knowledge of the processing of insurance claims in a large to medium sized organisation or the demonstrated ability to rapidly acquire such knowledge.
• Completion of a relevant undergraduate degree or diploma / advanced diploma with at least 2 years' subsequent related work experience, or an equivalent combination of relevant experience and education / training.
• Experience in the use of a wide range of computer applications (particularly Microsoft Excel, Word and PowerPoint) and the demonstrated ability to rapidly acquire proficiency in new computer applications.
• Sound knowledge of a range of insurance products relevant to the University, or the demonstrated ability to rapidly acquire such knowledge.
• Knowledge and understanding of the University's financial management policies and procedures found in the University's Policies and Procedures Library (PPL), or the demonstrated ability to rapidly acquire such knowledge.

Desirable

• Demonstrated ability to accurately interpret insurance policy wording.
• Experience working in a higher education provider or comparable complex environment.

In addition, the following mandatory requirements apply:

• Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.
• Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Questions?

For more information about this opportunity, please contact Lucy Kenny, Associate Director via l.kenny@uq.edu.au . For application queries, please contact talent@uq.edu.au stating the job reference number (below) in the subject line.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the 'About You' section
• Resume

Other Information

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to talent@uq.edu.au.
If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.
Applications close Sunday, 12 May 2024 at 11.00pm AEST (Job Reference Number - R-38328).