Senior Operations Manager

Brighter Futures Start Here
At Kmart it’s not just what you do, it’s who you are that makes every day living brighter.
You’ll be joining a diverse team who come together to collaborate globally around tech. With six purchases made every second, you’ll feel the impacts of the work you’ll do for our millions of customers every day. We’re focusing on being a customer-led, digitally enabled retailer. Our teams are working with really cool tech from AI/machine learning, IoT, cloud first solutions, to 3D virtual reality product checks and human sized robots named Tory. Join our team, choose your own path and work on projects that excite you.
Join the team
At Kmart Australia, are looking for a Senior Operations Manager to be a part of our Stores & Digital Technology Leadership team. As our Senior Operations Manager, you'll play a crucial role in maintaining the quality of our critical systems, ensuring minimal impact on our business, and enhancing our overall performance. You'll provide strategic insights and recommendations to our General Manager and senior stakeholders, focusing on enhancing operational resilience.
What you will be doing
• Provide strategic observations and recommendations to uplift operational excellence.
• Identify, pursue, and implement improvements to reduce and prevent incidents, improving recovery times and detection.
• Provide Leadership during incidents, including root cause remediation.
• Lead our Stores & Digital team's preparation for Peak Trade.
• Define and manage service level agreements for platforms and associated services.
• Monitor, manage, and ensure services meet agreed-upon levels.
• Assist with vendor management for key technology partners.
• Monitor the likely impacts of new capabilities on operational resilience.
• Manage platform technology risks, such as end-of-life, capacity management, and vulnerability management.
• Working with the Leadership team and General Manager to define where the greatest opportunities exist.
To be successful in this role you will have the following
• A curiosity for identifying opportunities for operational improvements. A problem-solving mindset and excellent critical thinking skills.
• Demonstrated contributions to the development and maintenance of Technology solutions.
• The ability to understand complex technology problems AND synergise observations for an executive level audience.
• A history of effectively managing relevant third-party providers.
• Prior experience in developing, maintaining, and executing technology road maps.
• The ability to help create and execute an IT operations strategy.
• Experience in providing technical support to application teams and business customers.
• Proficiency in effective reporting, risk management, and issue resolution.
• A background in being the escalation point for major production issues.
Perks and benefits we’ll offer you:
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Flexible working – you’ll choose when and where you work.
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We’ll provide multiple ways for you to learn from online micro-credentialing in Udemy, support to gain certifications to tech community events and more.
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Great career opportunities across the broader Wesfarmers Group.
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We offer inclusive leave and ongoing support for team members of all backgrounds and family circumstances.
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Free onsite parking when you’re required to come into the office.
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We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.
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A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.
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A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products.
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Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
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Reflection room, space for prayer, meditation, or time for yourself.
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Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.
A place you can belong
At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected, and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.
We believe that everyone should have the opportunity to be their best, when applying for a role or working at Kmart. We encourage you to tell us about any workplace adjustments that you would like, by emailing diversity@kmart.com.au
Excited about this role, but not sure if you meet 100% of the criteria? We would still love to hear from you and encourage you to apply.
We are a Circle Back 2024 Initiative Employer – we commit to respond to every applicant.
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K MART Australia Ltd