Senior Project Officer - Design And Reporting , Queensland Building And Construction Commission

The purpose of this position is to undertake and support customer research and design, and visually present customer insights for communication to key business stakeholders. This includes writing and designing artefacts and summary executive documents under time sensitive conditions. The position supports delivery of the customer research and insights program including the implementation of voice of customer initiatives, management of end-to-end research processes for key projects, and provision of insight communications and metrics reporting.
Job details Position status Permanent
Position type Full-time
Occupational group Project Management
Classification AO6
Workplace Location Flexible
Job ad reference QLD/535149
Closing date 08-Jan-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Permanent
Contact person Tracy Vincent
Contact details Email: tracy.vincent@qbcc.qld.gov.au
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Key Outcomes and Accountabilities
The aim of this role is to:

• Plan, prepare and design presentations, infographics and reports for customer research initiatives and projects, customer workshops, and customer improvement design activities that align to QBCC's commitment to improving our customers' experiences.
• Identify, analyse, synthesise and visually present customer insights that can be used to innovate and inform business decisions and processes across the organisation.
• Contribute to research and design processes to deliver operational excellence by:
• planning, developing, coordinating and delivering research and design initiatives to explore problems, generate insights and build and test solutions.
• reporting on customer insights that can be used to innovate and inform business decisions and processes across the organisation.
• interpreting research data to support the identification of critical paths and trends to optimise processes and customer interactions.
• understanding User Experience (UX) testing and applying UX principles to design prototype concepts for possible solutions.
• drawing on information from diverse sources to identify key insights for communication.
• understanding pain points and potential customer interventions and opportunities which support the organisations' vision, mission and business objectives.
• reporting and insights collation in the analysis of customer satisfaction information and capture methods to ensure strategic alignment and creation of new initiatives.
• Work with the Customer Experience, Research and Insights branch to support and drive collaboration and teamwork to ensure effective outcomes for the business.

Candidate Attributes * Ability to lead and deliver customer research and design tasks within specified timeframes that meet objectives and quality standards.

• Highly developed and creative graphic art skills and proficiency in Adobe CC applications, including Adobe PDF Active forms, and knowledge of WCAG0 accessibility guidelines.
• Demonstrated commitment to achieving organisational excellence through working collaboratively with team members and other teams.
• Demonstrated investigative, analytical, planning and problem-solving skills and attention to detail.
• Demonstrated effective interpersonal skills in communication, report writing and written correspondence, including experience in producing and publishing a broad range of print based and online materials.

To apply for this opportunity, please submit your resume and a statement of suitability (maximum of 2 pages) outlining your skills and experience relevant to this role.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Applications may be used to employ applicants in identical or similar vacancies for a period of up to 12 months from the closing date of this vacancy.
Documents
Before applying for this vacancy please ensure you read the documents below.
Information Package for Applicants
Role Description