AddressAbout Us:
Do you love animals as much as you love a good chat? Are you the person that stops and greets dogs on the street? If so, then this role might be the one for you!
We are currently seeking a skilled Senior Receptionist to join our team on a Maternity Leave Contract basis. You would be one of 4 receptionists working alongside our team of 7 Vets and 13 Nurses. We pride ourselves on having a great work environment, team cohesion and all of us here at Great Western Animal Hospital are dedicated to continually improving and updating our skills.
Position overview:
As a Senior Receptionist, you will be the face of our clinic, providing exceptional customer service and administrative support to both our clients and veterinary team. Your role will be crucial in ensuring the smooth operation of the front desk, managing client appointments, handling enquires and assisting with various administrative tasks. This position requires a high level of professionalism, organisational skills and genuine love for animals.
Responsibilities:
- Greet clients warmly and assist them with check-in/check-out procedures
- Answer phone calls, schedule appointments, and manage the clinic’s appointment calendar
- Provide accurate information to clients regarding services, pricing and general enquiries
- Coordinate with veterinary staff to ensure efficient patient flow and timely communication
- Process payments, invoices and maintain accurate financial records
- Maintain cleanliness and organisation of the reception area and front desk
- Assist with filing, data entry, and other administrative tasks as needed
- Handle client complaints or concerns with empathy and professionalism
- Educating clients on pet care, products and making up medications as required
Requirements:
- Previous experience as a receptionist, preferably in a veterinary clinic or healthcare setting for a minimum of two years
- Exceptional customer service and communication skills, both verbal and written
- Proficiency in computer skills
- Strong organisational skills and attention to detail
- Ability to multitask and work effectively in a fast-paced environment
- A passion for animals and a commitment to providing outstanding care to our clients and their pets
Preferred Qualification:
- Veterinary experience is a plus, though not essential
- Experience with veterinary practice management software (e.g RxWorks or EzyVet)
- Knowledge of basic veterinary terminology and procedures; not essential
What can we offer you:
- Above award remuneration based on experience
- 4 day week roster, with 1 in 4 weekends
- Discounted pet care
- Regular team building events
- Employee assistance program
Duration: Maternity Leave Contract with a duration of 10 months starting in July with a potential of an extended contract opportunity for the right candidate.
How to Apply: if you are a dedicated professional with a passion for animals and possess the necessary skills and qualifications, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this position to *****@gwah.com.au ATT: Jodie
Check out our website and socials here: https://greatwesternanimalhospital.com.au/contact/ https://www.tiktok.com/@gwahpets
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
