Senior Service Manager

We are currently working on a SENIOR SERVICE DESIGNER role within a Digital Government agency based in Brisbane with a Hybrid working way (ideally 2 days in office) for a minimum of 12 month contract. 

Day rate is subject to experience but around $1,000-$1,300 p/d + Super

As the Service Designer you will designing the end-to-end journey of Digital services based on evidence of customer needs and strategic outcomes

You will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple.

Please note you need to be in a position to obtain a Baseline Security clearance (Australian citizen).

Role – 

• Execution and delivery of best practice service design methods and processes supporting the future design
• Manage the design and delivery of service design artefacts and communication of current and future state journey maps, service blueprints and personas ensuring a holistic approach to end-to-end service design
• Working as part of a team and be able to communicate effectively and manage relationships
• Lead and deliver workshop design and facilitation
• Manage and deliver contextual research and insights 

Skills – 

• Over 4 years’ experience in HCD methods with a focus on Service Design, with Strategy/ Research
• Experience in leading customer-centred design
• Strong service design experience with a digital and/or omni-channel focus
• Extensive experience with process mapping and process improvement
• Understanding and application of Design Thinking principles
• Government agency OR Health Sector in a design capacity exp highly desired