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This role is part of our EmPower Up return to work program, created for people who have had career break of 2 years or more and are now looking to return to the workforce.
The Group Customer Master (GCM) Team is an Enterprise Application Team, supporting the Westpac Group's Customer Information Systems, such as OCH / UCM (Oracle Customer Hub / Universal Customer Master), CIS, GCIS, and Customer Domain APIs. We service every Brand in the Bank, and every Line of Business. It is a hybrid Technical Business Analyst and Data Analyst function, that will primarily support the GCM Simplification Program.
This role will be responsible for assisting the analysis, development, and delivery of technical solutions (with a focus on Data), to solve business problems within a Project environment. The primary and core responsibilities entail:
- Working with Business and Technical Stakeholders to understand the current and to-be Technology landscape and undertake a gap analysis, identifying opportunities to improve the Business / System Processes, Technology and Business Landscape
- Documentation of Functional Data and Technical Services Requirements Specification and where necessary, User Stories and Acceptance Criteria
- Facilitating Functional, Data and Solution Definition workshops
- Analysing complex Data patterns emanating from various Technology sources and applications
- Gathering, analysing, manipulating, merging, translating, and defining Data from source to destination systems, and documenting such Data flows in a suitable format for developers, testers, Projects, and business stakeholders to consume, review and approve.
- A major focus on Data mapping and Data definition from consumer system, middleware, to source system components (GCM application components).
- Reviewing and providing feedback on technical documentation, such as solution designs, technical specifications, test cases and scripts, implementation plans etc.
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is of creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.
What do I need?
The successful candidate will have:
- At least 5 years' of experience (combined) across the following fields: Business Analysis, Technical Analysis, and Data Analysis
- Tertiary qualifications in Business / Information Technology or equivalent experience
- Process and data analysis, mapping, and re-engineering experience
- Practical Experience in delivering end-to-end Agile and Waterfall Projects, including exposure to all related delivery processes, principles, best practices, tools, and techniques
- A strong understanding of, and experience in, Technology and Business Systems strategically and operationally
- At least 2 years' Financial Services Experience
- SQL skillset would be very beneficial for this role
- Excellent Communication, Requirements Analysis, Technical Analysis, Data Analysis and Technical / Functional Documentation Skills
- Exceptional Attention to Detail and Problem-Solving Skills
- The ability to deliver to tight timelines in a team-based, complex environment, with a high level of resilience
- A high level of flexibility and adaptability and be able to respond to a very dynamic project environment
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth and insurance benefits. With us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility and one where everyone belongs.
How do I apply?
Start here. Just click on the APPLY button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email .
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email
