AddressThe role
Reporting to the Manager of the Metro South Digital Partnership Team, you will provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions as well as the ability to supervise staff in the delivery of high quality ICT support by ensuring standards and procedures are adhered to.
Your Key Responsibilities:
- Provide operational support (on-site and remote) to Queensland Health sites as required.
- Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise.
- Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
- Develop, maintain and work within procedures for the maintenance and support of one or more technical domains – see Appendix 1.
- Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.
Are you right for this role?
To be successful in this role you will demonstrate technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domain as well as well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
About eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
To apply for this exciting opportunity, submit your resume and a one-page cover letter online today.
