Service Administrator

Are you someone who thrives on getting things right, do you have a great attention to detail? Someone who is known for being accurate, organised, diligent and a natural when it comes to dealing with customers? If so, then this role is right up your alley.

Our client is an Australian owned, independent company that has built a strong reputation for quality workmanship through an uncompromising attention to detail and has firmly established itself as one of the leading essential safety measure maintenance companies operating in Victoria.
It's a collaborative work environment and culture that is fair, flexible and fun.  In saying that, they have a serious job to do, and they aim to do it better than anyone else.
They are located in Mt Waverley in close proximity to the Monash Freeway and Princes Hwy with ample on-site parking.
The role will require a customer focused person to work closely with co-workers, field technicians and customers to assist the operations manager with daily activities.  Ideally you will have experience in an office-based customer focused support role.  Experience in the fire/essential safety measures maintenance sector would be well regarded.
Your duties would include:-

• Ensure effective and timely administration of the company's workflow and databases in relation to job management and reporting
• Proactive and effective customer communications at multiple levels of an organization when dealing with all actions generated in the job management system.
• Ensure a high degree of accuracy and compliance with the company's well developed internal processes.
• Customer invoicing and actioning of supplier orders
• Assist with other general administrative duties as required.

Ideally you would have the following skills and experience:-

• 3-5 years in administration, ideally related to a technical environment.
• Highly organized with a great eye for detail and very focused on getting it right.
• Excellent oral and written communication skills accompanied by a professional phone manner.
• Superior customer relationship skills that recognize customer satisfaction is essential and not a 'one size fits all' proposition.
• A predisposition to working in a team based collaborative environment.
• A strong work ethic
• Superior knowledge of MS Office software

If this sounds interesting, then please provide your CV and a covering letter. 
Please ensure that you write the following reference number as it appears exactly on the top left-hand corner of your cover letter: BlueAdmin Feb 2024