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We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
Service Advisor
Description
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a talented CustomerService Advisor to coordinate and schedule customer repairs for our automotive, mining and industrial customer based in our Emerald branch.
In this role, you will make an impact in the following ways:
Serve as first point of contact with customer to promote quality customer service and assist with increasing business within the Emerald branch
Deal with technical queries from customers and develop positive relationships
Plan jobs and create work orders, book in vehicles for service & check parts, administer invoices & accounts
Consistently liaise with the customer to keep them updated with progress
Follow procedures and document required information in the service management system in order to have an accurate record of the work completed
Liaise with internal stakeholders – (mainly technicians and parts department) to ensure a smooth process from beginning to end
To be successful in this role you will need the following:
Demonstrated technical experience specific to Cummins or similar industry
World class communication skills – both written and verbal with solid IT capabilities
An understanding of accounts payable and accounts receivable is highly desirable as well as familiarity with financial processes / accounts and purchase orders
Experience of delivering first class customer service from an automotive or warranty background
Compensation and Benefits
Base hourly rate.
Overtime penalties.
Participation in an annual variable compensation (bonus) program.
Salary continuance insurance.
Discounts with select private health insurance,
PC software/hardware and a range of vehicles.
Annual remuneration reviews.
Safety equipment / PPE and uniforms provided
a range of personal and professional benefits.
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Job SERVICE
Primary Location Australia-Queensland-Rockhampton-Australia, Emerald, Distributor BR 134
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Mar 18, 2024, 10:48:05 PM
Unposting Date Ongoing
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Relocation Package Ineligible
Req ID: 240002DH
