Service Coordinator - In Home Community Support

Service Coordinator - In Home Community Support 

• Eltham location hybrid/ flexible working arrangements
• Competitive salary including salary packaging options
• 6 Month contract Full time role with an opportunity for ongoing

Who are we?
healthAbility, as the name suggests, plays a unique and valuable role in the health system. We work to address the root causes of vulnerability, prevent disease and promote lifelong health outcomes, empowering people in our community to live their best life.

Our role is also supporting people to self-manage long-term health conditions, such as diabetes and mental health challenges, with multidisciplinary teams delivering community-based programs in a comfortable setting. We also support people, including older people and people with disability, to stay living at home longer and to live well in their community. 

Our broad range of primary health services, care management and In Home and Community Support services can be tailored to an individual’s needs and with major hubs in Box Hill and Eltham, these services can be delivered locally, in the Eastern and North Eastern suburbs of Melbourne. 

Why work with us?
Although our clients are at the heart of what we do and we strive to positively impact our communities and those who need it most, the wellbeing of our employees is just as important. 

When joining healthAbility’s supportive, kind, caring and ethical culture, you are welcomed by multi-disciplinary teams passionate about the health and wellbeing of clients and communities, from prevention through to specialist care, and passionate about continually learning and building on their areas of expertise. We embrace this passion and are values driven, offering careers with meaning and environments that are flexible, evolving, creative and connected. 

healthability is proud to be an equal opportunity employer. We promote a workplace that actively seeks to include, welcome and value unique contributions of all people. This means we encourage Aboriginal and Torres Strait Islanders, people with disabilities, LGBTIQ+ and from culturally diverse backgrounds to apply for this job, with age being no barrier.

The Opportunity

We are looking for a Service Coordinator to join our In Home Community Support team in a Full Time capacity on a 6 month contract with a potential for ongoing work.

Responsibilities include but are not limited to:

• Coordinate and schedule services between casual staff and clients
• Ensure all actions and liaisons are documented in the appropriate systems.
• Act as a liaison between clients and the support worker team, managing support services in the client’s home and community.
• Maintain comprehensive records of all communications and actions in the client management systems.
• Provide a high level of customer service and administrative support to the In Home Community Support clients and team.
• Ensure timely follow-up of referrals and service requests.
• Prioritize urgent client service requests based on risk assessment and understanding of the client’s needs and goals.
• Capture essential data for service planning and reporting.
• Ensure all interactions comply with national privacy and confidentiality requirements.
• Monitor email inboxes and website portals for new service requests.

Skills & Experience:

• Recent experience in customer service, rostering, and administration within the health, aged care, or disability work sector.
• Good understanding and knowledge of a broad range of social and health issues to assist clients with service access.
• Demonstrated ability to work flexibly and contribute to quality and continual improvement.
• Ability to contribute to workplace change in a positive manner.
• High level of phone, communication, and interpersonal skills.
• Understanding of and experience in dealing with complex needs, behaviors, and sensitivities of people from culturally and generally diverse communities and backgrounds.
• Demonstrated competency with appropriate client management systems and database applications.
• Willingness to undertake training to gain a high level of competency in all appropriate client management systems.
• Proven ability to work independently and as a member of a team.
• Demonstrated high-level time management skills with a proven ability to prioritize and meet deadlines.
• Proven high level of administration skills which enable you to effectively support with administration tasks as required.
• Demonstrated proficiency in MS Office applications (Word and Excel).

Benefits include:

• Access to hybrid/ flexible working arrangements.
• Work in a genuinely supportive team
• Salary packaging available (up to $15,900 tax-free each year) and access to Meals & entertainment card benefits ($2650 tax-free each year)
• Work close to shops and cafes.
• Ongoing training and development

If you want to work with great people - we'd love to hear from you.

To view the position description, please go to https://healthability.org.au/join-us/careers - Any enquiries can be made to Harry Danilis, Recruitment Specialist at Harry.danilis@healthability.org.au  

If you meet the criteria and are looking for a secure role with purpose with our dynamic and growing organization, we’d love to hear from you. Please apply here by submitting a cover letter addressing the key selection criteria with your CV.  Thank you for your time and interest and please note, only shortlisted applicants will be contacted directly. No agencies please.

Employment with healthAbility is conditional upon being fully vaccinated against COVID-19 or medically exempt and providing satisfactory evidence of the same.

Applications for this role will be reviewed as soon as they are received so be quick to apply.

See the video below to hear from our employees why this opportunity is much more than a job and how healthAbility offers careers with meaning.