AddressFull Time Service Co-ordinator.
With over 40 year's compressed air experience, Australian-owned Pilot Air is a market leader in the design, manufacture, sales, service and installation of air compressors, compressed air delivery systems and components.
Pilot Air's national service network of over 50 trained technicians combined with our comprehensive spare parts inventory ensures your compressed air system's reliability and efficiency is maintained and can help ensure reduced whole-of-life operating costs.
We are currently seeking a full time Service Co-ordinator to join our busy team at our NSW branch. Being a family business we can be flexible re hours and days if you have to fit in with the School Run for example.
This role will suit someone with an eye for detail, good customer service and administrative skills.
You will be joining our Service Team where you will utilise your skills to continue the strong growth currently being experienced in our Service division.
To qualify for the position the following will be viewed favourably:
Outstanding Customer Service and Problem Solving Skills
Attention to detail
High level of computer skills
Previous experience in Service Co-Ordinating of field service technicians
Experience in a similar position
Good initiative and a proactive approach
High level of communications skills verbal & written
Achievement orientated and hard work ethic
The ability to adapt to changing work environments
Roles and Responsibilities:
Co-Ordinating the external service technicians to both maximise efficiencies and customer outcomes.
Providing & maintaining exceptional customer service to customers on the phone as well as in person.
Oversee the service bookings & maintain daily booking calendars.
Ensure any new customer information is kept up to date, including customer records and contact details.
Receive, distribute and coordinate incoming service & repair booking calls.
Monitor and proactively follow up on customer's service schedule requirements.
Maintain liaison with customers regarding job progress.
