Service Delivery Coodinator

Our client in the Managed Professional Service Space is looking to engage a Service Delivery Coordinator on a permanent basis. 

The Service Delivery Coordinator is the backbone of the Service Delivery Team, assigning tasks and making sure that all our techs and engineers are working efficiently and scheduled properly to make sure all our work is flowing along nicely, and clients are supported. The Service Delivery Coordinator works closely with the Service Delivery Manager to help the team deliver the best results possible and helps them grow along the way.

• Use PSA/Ticketing System to manage and monitor all Client-facing activity
• Schedule and Assign the Work-Load Across teams so they are working efficiently  
• Continually look for ways to better the ticketing system
• Extract KPIs and other Reports for the Team
• Create and be Accountable for regular reporting to the Leadership Team
• Manage client expectations to ensure that the team can deliver on what is promised
• Improve customer service, perception, and satisfaction
• The ability and desire to work in a fast-paced, dynamic team environment who can also work autonomously
• Demonstrable qualities of being a self-starter, self-motivated individual who assumes responsibility and takes measured initiative

• Great communication skills 
• Experience in Scheduling and Resource Management
• IT Literate – Medium to Advanced User level
• Management & leadership experience of an IT Service Team
• A deep desire to deliver an amazing client experience
• Australian driver's license
• The ability to liaise between IT and non-IT teams
• The ability to keep up with & adapt to the fast-paced IT world

For a confidential discussion about the role, contact Austin via 0429 524 *** or ******@exclaim-it.com.au.