AddressLocated - Sydney, NSW, Australia
What success looks like in this role:
- Leads the Global and/or local Delivery of Services provided to a particular account or group of accounts.
- Responsible for the successful planning, implementation and execution of the contracted services where success criteria include meeting Service Level Agreement (SLA), cost, governance, performance, quality, innovation, continuous improvement and value requirements through the effective interaction with the related service lines, solutioning groups, partners and the client.
- Establishes, leads and maintains tight control of a skilled team of delivery resources for an account to meet schedules or resolve technical or operational problems. Manages the statement of work and controls risks, scope of work and budget.
- Participates in contract and account governance.
- Establishes clear communication channels with the client and internally from a strategic and operational perspective. Participates in regular service performance reviews including monthly Project Status Reviews. Conducts periodic meetings with clients and delivery teams – daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings.
- Essential qualifications in IT, Business Administration or related disciplines.
- Requires knowledge of the business, industry, and market, as well as sales strategies, account/program management, Service Delivery, and financial analysis.
- A sound understanding of the major service offerings and an appreciation of evolving technologies and industry trends. Experience and understanding of the support of an IT outsourced environment, including service desk, field services, network operations, applications, infrastructure and data center environments.
- A proven track record in effective communications, managing Service Delivery and relationship management skills.
Apply directly for more information (complete Job Description) for this position, once you have read the JD provided, I'd be happy to discuss - Walter Faets.
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BSI People are an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.
