Service Desk Analyst

Your new company

An exciting new opportunity is available for a Service Desk Analyst at a Market Leading Managed Service Provider. This is a permanent position, located in the Sydney CBD and offers a modern on-site working environment and excellent opportunities for career development.

Your new role

In your new role you will be responsible for providing remote and onsite support to over 400+ customers via Autotask, Datto and RMM tools.

What you'll need to succeed

• Previous Managed Service Provider (MSP) experience is highly desirable.
• Excellent technical skills and in-depth knowledge of PC hardware and software.
• Sound knowledge of MS Windows OS and MacOS, Microsoft365, Office Suite, AD, Printing technology, AV products, Cyber and Networking products, and mobile devices (iOS & Android).
• Solid technical understanding of hardware peripherals and associated software such as printers, scanners, photocopiers, iOS and Android devices.

• Support Microsoft365 environment including Office apps, Exchange, Identity, Endpoint Manager, Security, SharePoint and others

What you'll get in return

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Supportive and inclusive work culture
• Training and development programs
• Collaborative and team-oriented environment
• Recognition and rewards for outstanding performance
• Modern and well-equipped office facilities
• Diverse and challenging projects
• Opportunities to work on cutting-edge technologies

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.