Service Desk Officer

UAC invites applications for Service Desk Officers to join our IT Operations team. This role is central to supporting our diverse clientele and ensuring efficient IT service delivery.

As part of a leading organization in the education sector, you'll be at the forefront of technology and customer service. This is a fantastic opportunity for those passionate about IT support and seeking a role with a significant impact on education and technology.

ABOUT OUR TEAM

We are a skilled group with deep understanding of IT service management, dedicated to providing top-notch support and fostering client relationships. Our team environment is supportive and collaborative, fostering professional growth and learning.

ABOUT THE ROLE

As a Service Desk Officer, you'll handle client service requests, ensure effective communication, and maintain high service standards. Your role includes managing IT tickets, client communication, and contributing to continuous improvement in our IT services.

We value candidates with experience in IT support, exceptional communication skills, and a commitment to professional development.

This is a full-time, twelve-month contract with opportunities for advancement.

WHAT’S IN IT FOR YOU?

We’re a dynamic organisation and proud to offer excellent conditions, including a competitive remuneration package, generous staff benefits, salary packaging options, and a genuine work/life balance.

We promote flexibility for our team through our hybrid working model and flexible working arrangements. Our office is close to public transport and centrally located.

This is an excellent opportunity to work with leaders in the industry, delivering cutting-edge, transformative projects. This is a role that will be both challenging and rewarding, with scope for the role to grow with the incumbent. 

Remuneration: The salary range for this position is $93,960.82 - $99,623.47 (include base salary plus 17% employer superannuation contribution and annual leave loading).

UAC embraces diversity in our workforce and recognises that varied life experiences, viewpoints and ideas enhance our capacity to service our community and customers. We invite applications from people of all backgrounds.

So, if you’d like to be part of this journey, we are keen to hear from you!

HOW TO APPLY

1.            Go to our https://www.uac.edu.au/about/working-at-uac

2.            Choose the position you are applying for – Service Desk Officer

4.            Follow the prompts from the website after clicking "Apply"

5.           By submitting your application you confirm you consent to the UAC Privacy Policy for Job Applicants

QUESTIONS?