Address- A unique team creating an extraordinary City
- A switched on role with flexibility
- Full time, fixed term role until May 2025.
About the Opportunity
As part of the Information Management Program the Service Desk Officer’s primary purpose is to provide ongoing customer support by investigating, resolving, configuring and documenting IT computer and telecommunications systems.
In this role, you will see yourself:
- Providing excellent customer service via the Service Desk or face-to-face interactions.
- Providing advice on continuous improvement of IT systems and software to the Corporation.
- Managing and maintaining the assigned set of IM Infrastructure & Systems software in accordance with ITIL methodologies.
- Maintaining a high level of expertise in the IM infrastructure and system software and contribute as subject matter expert when required.
- Developing support documentation to ensure the continuity of support for the IM infrastructure and system software.
About You
To be successful in this role you will have:
- Experience in supporting complex networks, servers, specialised software and desktop computers in a large scale computing environment.
- Experience in providing operational support and supporting a technical Service Desk in a large scale computing environment.
- Ability to apply analytical and technical skills to develop a thorough understanding of a complex infrastructure environment and the work processes associated with operational management.
- Experience working within a medium-large enterprise utilising the ITIL (or MOF) fundamentals and frameworks for IM Systems Management.
- Commitment to placing the customer at the centre of everything we do demonstrated through the provision of timely, reliable and expert advice on matters within area of responsibility.
About Us
Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!
To find out how a role with City of Adelaide is able to impact the community, please watch this video here.
The Information Management Program delivers integrated technology solutions that improve access to information, streamline processes, and encourage collaboration across the organisation, to enable the delivery of customer focused services to our community.
At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference. We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.
For Further Enquiries & How to Apply
All enquiries regarding this position will remain private and confidential and can be directed to Craig Dykstra on 8203 7637.
Please submit a Resume and a Cover Letter expressing the skills, experience and qualities you can bring to this position addressed to Craig Dykstra, Lead Service Desk.
Please review the position description prior to submitting an application by following the prompts to apply.
Applications close at 11.59pm, 17 June 2024.
Please be advised this is a full-time, fixed term opportunity until May 2025 with a starting salary at the Level 4 Classification at $84,037 + 11% superannuation.
As part of the recruitment process candidates will be required to undertake a National Police Check.
We encourage Aboriginal and Torres Strait Islander People, and people living with disability to apply.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 73***or ***********@cityofadelaide.com.au
