Address
Form of work- Permanent full time role
- Rostered on call allowance of $1,000 per week
- Flexible leave options and up to 26 weeks paid parental leave
- Free daily breakfast, office drinks and social events
- Genuine commitment to diversity and inclusion across the firm
About The Role And Team
We have an opportunity for a Service Desk Technician to join our Information Technology team, to be based in our Perth office.
As an experienced Service Desk Technician, you will provide systems support nationally and desktop support for the Perth Office. You will also be responsible for coordinating IT for all people moves within the Perth office.
This role forms part of our national Information Technology (IT) team. The IT team at Hall & Wilcox has approximately 17 team members nationally structured across infrastructure, development, application support, information security and Service desk.
This is a hybrid role with office attendance required a minimum three days per week.
Key Responsibilities
You will be responsible for:
- responding to user inquiries by following Service desk procedures;
- provision of support across a range of hardware and software, at level 1 and level 2;
- ensuring all user requests are logged in the Service desk system;
- communication to users as to the progress of their inquiries from receipt to closure of the call;
- advising users about Service desk and operational support facilities and procedures;
- ensuring laptops for Perth new starters are properly imaged and tested;
- ensuring user accounts for Perth new starters are properly created and profiled on their laptops;
- identifying and advising the Service Delivery Manager of recurrent user inquiries; and
- involvement in IT projects.
- at least 2 years of experience as a Service Desk Technician or in a similar role providing level 1 and 2 support;
- tertiary qualification in Information Technology or a related discipline;
- strong organisational skills;
- strong attention to detail;
- excellent customer service skills;
- excellent verbal and written communication skills;
- demonstrated ability to adapt to change and competing demands; and
- ability to work well independently as well as productively within a team.
Some of our recent awards and citations include:
- Law Firm of the Year at the 2022 and 2023 Lawyers Weekly Australian Law Awards
- Law Firm of the Year (101-500 Lawyers) and Diversity Initiative of the Year at the 2022 Australasian Law Awards
- Ranked fourth in the Lawyers Weekly Top 25 Attraction Firms for 2023 and 2024
- Employer of Choice Gender Equality citation from the Workplace Gender Equality Agency (WGEA) for 2021, 2022 and 2023
- Best Law and Related Services Firm ($100m-$200m revenue) and Best Professional Services Firm ($100m-$200m revenue) at the 2023 Client Choice Awards
We are also renowned for Smarter Law , which means we look beyond the status quo to think differently and find solutions that are better and faster.
At Hall & Wilcox, we promote a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage applications from candidates of all cultural backgrounds, including Aboriginal and Torres Strait Islander candidates.
For more information about Hall & Wilcox please visit our website.
How To Apply
Please click apply to submit an application.
We are committed to being inclusive, and to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any support to complete your application, have any questions or would like to have a confidential discussion, please contact Lauren Parrant, Senior People & Culture Advisor on **************@hallandwilcox.com.au
This vacancy is being managed directly by the Hall & Wilcox Talent Acquisition / People & Culture team. We will contact our preferred agency partners should we require any assistance.
