Service Dispatch Administration Officer

Our client, an ICT services provider with several small branches throughout Australia, is currently seeking a full-time Service Dispatch Administration Officer for their Toowoomba branch. 

We are looking for someone with an eye for detail and a flair for customer service. You must have a minimum of 3 years in a similar role, have excellent communication skills and be able to multitask. Must be able to type above 40 wpm. 

Flexibility in working hours is essential as work hours are from 7:00 am to 3:30 pm during daylight savings time (October to March) and 8:00 am to 4:30 pm from April to September. Alternatively, a consistent schedule of 7:00 am to 3:30 pm is also an option throughout the entire year.

Main duties and responsibilities: 

• Data entry in ConnectWise, Outlook, and Microsoft Teams in a timely manner 
• Service Ticket Triage 
• Resource Allocation 
• Service Queue Coordination
• Time Entry and Timesheet Quality Control
• Proactive and Preventative Maintenance Work Coordination
• Customer Liaison
• 3rd Party Vendor Liaison
• Service Operations Reporting (Internal / External)
• Freight Bookings
• Answer helpdesk phone calls
• Travel Bookings

The ideal candidate should be organised and have the ability to work independently and in a team. You must be proficient in Word, Outlook, Excel and Teams. You must also be customer service focused as you will be dealing with incoming calls. Experience in ConnectWise is desirable, but not essential, as training is provided. The successful candidate will be rewarded with a competitive salary and the potential for career growth.

If you are interested in this role, please send through your current resume in Microsoft Word format only (.doc or .docs) to ***********@hb.net.au.  If you would like to have a confidential discussion, please contact Shauna Cowen on 4639 4410.