Service Execution Team Leader

Service Execution Team Leader"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."LocationAdelaideEmployment typeFull Time PermanentDepartmentLogistics & Supply ChainDeadline2024-06-28You already applied for this job.Candidate profile (title) Our team within IKEACandidate profile (text) - Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity, and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.Key responsibilities (title) What you need to knowKey responsibilities (text) Working at IKEA has its benefits and rewards:

• Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

• This role is Permanent, Full-time, 76hrs/fortnight.
• The internal job title for this role is Service Execution Team Leader
• The Hiring Manager for this role is Michael Jimenea - Fulfilment Operations Manager
• Applications close Friday 28 June 2024.
• This role requires availability to work between 6am to 7:30pm
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
• As part of the recruitment process this role requires a pre-employment check for final candidates.

Team vision ( title) About this work areaTeam vision (text) As Service Execution Team Leader your responsibilities will include, but are not limited to:

• Accountable for overseeing the team's performance to ensure high-quality daily operations in Service Execution. This includes efficient staging and preparation for last mile deliveries and loading operations. The required handover and loading capacities to the Transport Service Provider. And inventory and handling management in compliance with IKEA's applicable frameworks and guidelines.
• Take the lead in identifying, recruiting, retaining, and developing talent within the Service Execution team. With the aim to build a diverse and high-performing team capable of confidently executing their responsibilities and ensuring future talent succession.
• Managing and supporting the day-to-day operations, tasks and co-workers of the Service Execution team including rostering, breaks, and ensuring KPIs are communicated with a clear action plan in order to achieve these collaboratively.
• Ensuring that you and your team possess a safety mindset, working in compliance with the IKEA standard operating procedures, Code of Conduct and local legislation relating to health, safety & security, and the environment.
• Secure effective, qualitative, and efficient daily Service Execution in order to guarantee and foster a customer-centric mindset within the team and achieve operational excellence.

Let's connect Who you areLet´s connect As Service Execution Team Leader you are or have:

• Passionate about ensuring we meet our customers in the best way and securing excellence in Service Execution operations, leading your team with a customer centric mindset.
• A people's person, with proven experience leading and developing teams. Ensuring co-workers are supported in their daily work by actively coaching and mentoring your team through set reviews and on the job conversations.
• Sound computer literacy and understanding of Microsoft Office suite/apps.
• Exceptional verbal communication skills, you are able to build relationships, collaborate and effectively influence and manage internal/external stakeholders to secure a high-performing Service Execution of customer order fulfilment.
• A forward thinker who works calmly under pressure, taking ownership of quick decisions and problem solving.
• Comfortable working a mix of strategic, tactical, and operational tasks. You have the ability to manage high-volumes and enjoy working in a fast paced, vibrant, and changing omnichannel environment.
• Good self-awareness and have a safety mindset, leading yourself and others, to provide a safe working environment, whilst delivering results.

Local section (title) We need people like you!Local section (text) At IKEA, work is so much more than a job. Come join us!Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!