Service Management Officer

Service Improvement | Change Management | Problem Management | Release Management

Your new company 
Australian Federal Government Agency based in Victoria’s western region.

Your new role 
As a Service Management Officer, you will be responsible for IT service improvement of the agency and would be assisting and coordinating Service Management and ITIL related tasks including Service Transition, Problem Management, Incident/Service Request escalation, Service Reporting and Insights, Service Catalogue support, and service outage communications and coordination.

What you'll need to succeed 

• Australian citizenship to be eligible to apply and hold a defence-based security clearance.
• Demonstrated minimum 5 years’ IT Service Management experience in an ITIL based practice such as Problem Management, Change Management, Release Management etc.
• Demonstrated experience working in a high-performing, collaborative team environment both in-person and virtually.
• Demonstrated experience working with stakeholders, vendors, technical and business resources to achieve effective outcomes.
• Demonstrated high standard of written and verbal communication skills.
• Demonstrated high level conceptual, analytical, and problem-solving skills.
• Demonstrated strong commitment to meeting agreed work targets and standards.
• Desirable skills in Service Desk, Software Development, Infrastructure Management etc.
• Experience in technical documentation, e.g., process or policy design, is desirable.
• Experience with Atlassian JIRA Service Desk and/or Confluence is desirable.
• Experience working in government or providing services to government agencies is desirable.  

What you'll get in return 

• 12-month contract with possible extensions.
• $72 - $80 per hour + Super.
• Amazing work culture.

  What you need to do now 
  If you're interested in this role, click “Apply” or forward an up-to-date copy of your CV to Vishal at ***************@hays.com.au.