Service Manager

As you oversee staff and customers in their supported independent living homes and individualised living options, are you ready to drive change? Embrace the opportunity where your abilities and passion align with a meaningful purpose.

ABOUT YOUR ROLE
This is a full-time based in Ipswich, where your responsibilities include overseeing operational teams, generating opportunities, and aligning services with customer needs. The role is centred on the organisation's core purpose and ensuring agreed outcomes for customers, their families, and the organisation.

This is a rewarding opportunity for an experienced Service Manager or someone who is ready to take the next step in their career. Supported by a fantastic team, who share your dedication and passion.

OTHER RESPONSIBILITIES MAY INCLUDE:

• Ensuring the services are managed in alignment to Multicap’s Vision, strategic priorities & customer needs.
• Providing Influential leadership, direction and supports to staff.
• Establishing & maintaining key stakeholder relationships, enhancing the customer’s experience of Multicap services & providing opportunity for improved brand awareness.
• Leading & developing a team to ensure that service delivery & service expansion remains individually focused.

YOU ARE SOMEONE WHO WILL BRING:

• Experience in disability services, especially for those with high or complex needs.
• Relevant qualifications in human services, community services, or nursing.
• Proficient in staff management, including recruitment assessment, development planning, and performance management.
• Skilled in developing Person-Centred-Plans within a positive behaviour framework.
• Knowledgeable in legislation, safe work practices, and adherence to policies.
• Financially adept, capable of budget management and providing advocacy as necessary.

BENEFITS INCLUDE:

• Joining a positive, inclusive, values-focused team culture
• Strong and passionate leaders, who foster great teams and drive engagement
• Opportunities to further your professional development
• Access to salary packaging, which increases your take home pay
• Employee discounts at hundreds of retailers
• Access to an Employee Assistance Program

REQUIREMENTS
The successful applicant will be required to hold or be willing to obtain;

• Valid drivers licence
• Right to work in Australia
• COVID-19 vaccinations (x2 doses)
• CPR and First Aid certificate
• NDIS worker screening clearance (yellow card)
• Working with Children Check (blue card)
• NDIS orientation module certificate

ABOUT MULTICAP
Multicap Group are leaders in disability support and mental health services, providing individualised support, experiences, and opportunities for more than 8000 customers and clients across Queensland, northern New South Wales and Victoria.

We are growing and diversifying due to our commitment and sole purpose - the quality of life for people with disabilities and their families is enhanced by our support.

APPLY NOW
If you're ready to be part of our growing team and contribute to our mission of enhancing the quality of life for people with disabilities, apply now!

Visit www.multicap.org.au or email ******@multicapgroup.org.au for more information or any inquiries.