Service Manager

Who We Are 

AGITO are a multinational engineering company who develop and implement automation and technology solutions.    

Our engineering expertise and industry knowledge are in the areas of logistics, distribution, production, and materials handling.  Design, manufacturing, software development and system integration are important parts of our business model, and we encourage our team to seek out innovative and contemporary technology solutions. 

AGITO’s recent joint venture partnership with Hilton Food Group is a key driver for our growth and global expansion, and with the support of Hilton, we are advancing into new markets and transforming the automation sector. 

As part of this expansion, we have an exciting opportunity for an experienced and ambitious Service Manager, a role which is central to our leadership team here in Australia.  

This position offers the right person an opportunity to grow and develop a Service Team in Australia for our blue chip customer base.  When you join AGITO you become a member of our global team of innovators and doers, who aim to service all of our customers needs. 

Who Are You 

You are someone who wants to lead a team and who understands the importance and urgency around customer service and “up time”. 

You have: 

• An optimistic & engaged outlook - you keep things positive and you work the problem
• Exceptional time management skills & organisational abilities
• Excellent communication skills with all levels of stakeholders
• A proven ability to problem solve & make quick decisions under time constraints
• Good attention to detail & the ability to reply efficiently & without delay
• Great listening skills & able to interpret customer needs
• Strong commercial acumen & contract experience
• High attention to detail & an analytical mind
• The ability to motivate & drive others

The Role 

This role would suit a motivated and dynamic individual who will be responsible for overseeing and guiding the activities of the service and maintenance teams.  This will include supporting the creation of SLA's (Service Level Agreements) and identifying opportunities through interaction with the various business functions and sales units. 

This includes: 

• Supporting customer site activities to optimise productivity & minimise downtime
• Planning all maintenance work to align with plant & resource availability
• Managing the maintenance teams to ensure preventative maintenance tasks are scheduled & completed against completed tasks
• Developing & implementing maintenance procedures, plans, checklists & processes.
• Working with Management, to understand key issues, priorities, & actions to identify facilitate improvement opportunities.
• Supporting Service Level Agreement creations & follow ups
• On-site & Off-site service support if & as required.
• Maintaining customer relationships.
• Finding technical solutions using networks internally & externally
• Prioritising maintenance & activities so that high cost / high impact problems are addressed first & achieve cost effective maintenance outcomes.

Your Skills 

The successful candidate will have: 

• A minimum 5 years' experience as Service Manager or in a similar role
• FMCG background will be highly regarded
• Mechanical, electrical trade or engineering background
• Demonstrated strong people leadership skills
• Strong ability to build effective internal & external working relationships at all levels
• Effective communication & influencing capability
• Strong safety mindset in all facets of work
• Demonstrated analytical capability & an ability to effectively problem solve

At AGITO 

We are all about creating better experiences – for our customers and for each other.  We work hard to support and nurture our people, and as the business continues to expand into international markets, we offer ongoing career development and opportunities for our team. 

Please note – To apply you must reside in Australia & hold Permanent working rights.