Service Manager

• Employment Term: Maximum Term Until June 30, 2025 | Full time 76 hours per fortnight
• Location: Townsville with travel to Mackay
• Remuneration: $110,912 + 11% Super + Not for Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference with UnitingCare Community

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others. 

An integral part of our team as a Service Manageryou’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. 

Let’s make a meaningful difference, together. 

Your part in our UnitingCare Community team

We are seeking a Service Manager to join UnitingCare’s Early Childhood Approach, partnered with National Disability Insurance Agency (NDIA). This position is full-time and based in Townsville with regular travel to the Mackay region, on a maximum term contract to 30th June 2025. 

The Service Manager will provide visionary leadership for the Early Childhood Approach program within the designated services areas including; service area data collection and reporting; strong team leadership; line management and support of regional Service Leads; service model implementation; quality review and outcomes; ensuring financial sustainability; ensuring compliance with all contract requirements; ensuring safe work practices; maintaining linkages and relationships with internal and external stakeholders, and ensuring goals and objectives are met as required and within prescribed time frames and parameters.

You will be required to develop and implement strategic plans aligned with the provision of services for the UnitingCare Early Childhood Approach in accordance with best practice early childhood intervention under the National Disability Insurance Scheme (NDIS), and lead and manage all aspects of the service to ensure that goals and objectives are met as required and within prescribed time frames and parameters.

This opportunity calls for an experienced manager who, through leadership of a high-performing team, ensures the delivery of a quality, family-centred, evidence-based Early Childhood Approach model in the service areas, within the operational objectives of the Early Childhood Approach Partner service as determined in the Early Childhood Approach service plans.

In addition, you will possess the following:

• A Bachelor degree in a relevant field (Human Services, Psychology, Business, Social Work, Allied Health) including demonstrated commitment to ongoing professional development and demonstrated experience operating in a service management capacity.
• Current drivers’ licence. 
• Positive Blue Card 
• Ability to use a private vehicle and manage tax reimbursements.
• Demonstrated ability to develop, lead and mentor effective staff teams working within established budget, direction and guidelines.

At UnitingCare we are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing. Our Family and Child Services team work passionately across Queensland to make a meaningful difference in people’s lives. 

• Flexible work arrangements to support work-life balance 
• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum 
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs 
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others 
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme 
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events 
• Career development opportunities to challenge yourself, grow and make a meaningful difference  

Joining our Early Childhood Approach Program, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: 

• provide welcoming, safe & nurturing services for children
• implement measures to prevent child abuse and neglect within our services
• appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion 

Our approach is simple –everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace 

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.