Address
Form of workAbout Us:
Orana has played a vital role in supporting South Australians with disability for over 70 years. We deliver employment, housing, training, short term accommodation, skill development programs and life skills support to over 650 South Australians with disability.
About The Position:
The Service Manager is responsible for the daily management for our In Home Support Services across the Adelaide area. You will provide direct leadership, inspiration, and motivation to a group of Team Leaders who oversee our Client Coaches and ensure they deliver effective support in line with the NDIS Code of Conduct and Orana Policy and Procedures.
You will be responsible for the engagement and consultation with all client stakeholders including families, carers, and other service providers through regular communication to plan and deliver services to clients which are effective, flexible and responsive to a client’s individual goals and meet the NDIS Practice Standards and Quality Indicators.
About You:
Our ideal candidate will have a Certificate IV in Disability and demonstrated experience in leading, managing and developing teams in a complex work environment. You will have excellent communication and stakeholder management skills and a genuine desire to ensure our clients receive the best care possible. You will be able to set and work to budgets and have a knowledge of support services to assist people with disability from diverse backgrounds. A high level of computer literacy is required, and you must be able to identify operational improvements and influence others to drive change.
Position Responsibilities:
- Provide operational and strategic leadership and manage recruitment, onboarding, and performance of all direct reports.
- Ensure all Team Leaders have the necessary skills and training to effectively lead a team of Client Coaches.
- Keep the Talent Management Lead up to date with any training and development requirements.
- Manage and investigate Client Coach grievances with the assistance of HR.
- Conduct regular team, one on one, probationary and annual performance development meetings with Team Leaders.
- Ensure staff rosters are aligned with funding available in Client Service Agreements and Rosters of Care.
- Ensure that all changes to client supports are communicated to the Independent Living Manager.
- Work collaboratively with Orana’s property team to ensure houses are set up for tenancy.
- Review policies, procedures, and work instructions as required.
- Investigate and manage complaints with the support of the People and Culture Team.
Qualifications, Skills, and Experience:
- A minimum of Certificate IV in Disability or similar.
- Demonstrated experience in leading, managing and developing teams.
- Extensive knowledge and experience in supporting people with disability.
- Excellent written and verbal communication skills.
- A working knowledge of NDIS Practice Standards and Quality indicators.
- Able to set and work to budgets and interpret financial performance and reports.
- Strong organisational and time management skills with exceptional attention to detail.
- Ability to identify operational improvements and drive positive change.
- Willing to be on call on a rostered basis.
- Hold a current NDIS Worker Check
- DHS – Working with Children Check - desirable
- Hold a current National Police Clearance.
- Hold a current First Aid and CPR Certificate.
- Have your own car and a full unrestricted driver’s licence.
- All mandated doses of COVID 19 vaccination.
How to Apply:
If you are an experienced Service Manager, who is a strong leader and can drive positive change and wants to enhance our clients’ lives, then we welcome your application.
