AddressAre you a master of coordination with a knack for keeping things running like a well-oiled machine? Do you thrive in a dynamic environment where organization and communication are key? We are on the lookout for a seasoned Service Coordinator to join our team and take charge of our service operations as our company expands.
At Ad Air Services, we are more than just a commercial air conditioning company - we're a second-generation family-owned and operated business with a legacy spanning over 35 years. Our foundation is built on professionalism, expertise, and a commitment to excellence. What sets us apart is our diverse capabilities and team of dedicated individuals who share a common drive for success. We strive for continuous improvement, ensuring that our customers receive nothing short of exceptional service and satisfaction. Join us as we grow and continue to lead the way in delivering top-notch solutions for our customers.
**Responsibilities:**
- Coordinate the scheduling and dispatch of service technicians, optimizing productivity and efficiency.
- Serve as the primary point of contact for clients, ensuring their needs are met with promptness and professionalism.
- Manage all aspects of service delivery, from initial inquiry to completion, ensuring a seamless and satisfactory experience for our clients.
- Handle incoming inquiries and requests with precision and accuracy, providing timely responses and resolutions.
- Oversee the maintenance of client accounts, including follow-up on completed works and proactive engagement to address any concerns or feedback.
- Prepare and deliver quotes for minor works and services, utilizing your expertise to accurately assess client needs and provide competitive pricing.
- Review and approve completed jobs for invoicing, ensuring accuracy and completeness before submission.
- Coordinate with suppliers and vendors to ensure timely delivery of materials and equipment for upcoming works.
- Assist with recruitment efforts, screening potential candidates and facilitating the onboarding process for new hires.
- Maintain comprehensive records and documentation, including timesheets and vehicle logs.
- Generate reports and analyses to track service performance and identify areas for improvement.
- Provide administrative support to the Director, including scheduling meetings, managing calendars, and recording minutes as needed.
**Requirements:**
- Proven experience in service management and coordination, with a track record of success in a similar role.
- Strong organizational skills and attention to detail, with the ability to juggle multiple tasks and priorities effectively.
- Excellent communication and interpersonal skills, with a customer-centric approach and the ability to build rapport with clients and colleagues alike.
- Proficiency in relevant software and tools, including CRM systems and Microsoft Office Suite.
- Ability to think critically and problem-solve on the fly, with a proactive and solution-oriented mindset.
- Leadership qualities, with the ability to motivate and support team members to achieve common goals.
- Flexibility to adapt to changing circumstances and priorities, with a willingness to go above and beyond to deliver exceptional service.
- Relevant qualifications in business administration, management, or a related field are advantageous.
- Experience with Aroflo Service management software and Xero accounting suite is advantageous.
If you're ready to take the next step in your career and make a meaningful impact in a dynamic and fast-paced environment, we want to hear from you! Join our team and be part of a collaborative and supportive work culture where your skills and contributions are valued.
