Service Manager - In- Home Care (Acquired Disability & Catastrophic Injury)

Do you have experience leading in-Home Care services for people with Acquired Disability e.g. Spinal cord injury and acquired brain injury?

Are you looking for an exciting management role?

Do you get a buzz out of growing services to reach more people in the community?

If so, this role is perfect for you! 

Responsibilities

• Plan and coordinate the high-quality delivery of in-home attendant care services for people with Acquired Disability.
• Attract, retain and grow a team located in QLD and NSW. 
• Ensure services are delivered to clients according to service agreements.
• Champion a positive, can-do approach to all tasks and targets.
• Grow our impact in the community.

Business Development

• Identify and secure suitable new business opportunities.
• Personally attend and promote HCS at suitable events e.g. networking functions, expos, forums and conferences.

Care Service Delivery

• Manage the HSC business and service delivery model to an exceptional standard to ensure the continued, sustainable growth of care services locally, regionally, and nationally.
• Oversee, and where necessary, lead recruitment and onboarding initiatives to ensure staff are skilled and well-equipped to deliver services.
• Provide direction, and educational guidance to the HCS team
• Deliver services to ensure compliance with requirements and parameters of various supplier contracts.
• Coordinate resources with maximum efficiency to ensure effective scheduling of client services within budget, time, and approval constraints.
• Commit to continued business improvement and uphold quality assurance requirements.
• Manage stakeholder expectations regarding delivery standards. 
• Provide accurate and comprehensive Management Reporting (weekly, monthly, annual) as required. 
• Risk and issues oversight and mitigation as appropriate 
• Develop and review business documents as necessary to ensure an effective and efficient service e.g. policy, standards, procedures, systems and guidelines.

Key Selection Criteria

Essential

• Proven successful coordination or management experience in a relevant industry or role.
• Business-savvy with demonstrated ability and commitment to promote service development and business growth  
• Demonstrated capacity to positively lead, people and programs
• Highly developed written and verbal communication skills with strong interpersonal and problem-solving capabilities 
• Knowledge and understanding of relevant funding programs e.g. NDIS, iCare, NIISQ
• Aptitude for numbers and maximising resources, resulting in smart human resource deployment and the achievement of targets and budgets
• Demonstrated knowledge and participation in Quality Improvement activities and the accreditation process. 
• Commitment and proven ability to support the growth and development of people of all abilities and backgrounds.

 Desirable

• Given our focus on Catastrophic Injury and Acquired Disability, Registered Nurses do well in this role
• Previous leadership experience within the home-care sector
• Strong working knowledge of the SCHADs Award

Skills & Qualifications

• Hold a relevant Diploma or qualification e.g., Nursing, Management, Business, Psychology, Cert V Individual or Community Support
• Current police check, NDIS worker screening and Working with Children Check

 Benefits

• Reward & Recognition Program 
• Ongoing Professional Development, including monthly in-service program
• Fun social & Company events
• Laptop
• Access to free and confidential counselling via our EAP
• Professional support to succeed in the role from our nursing team

 Applications

Suitably qualified and skilled individuals should submit their Resume and a short cover note. 

Applicants must be legally entitled to work in Australia.

We celebrate diversity in our team and encourage people from all backgrounds, abilities, ages to apply. Aboriginal and Torres Strait Islander People are encouraged to apply.

*No Agencies Please*