Service Manager

Job Description: Multi Franchised Automotive Service Manager

Esperance Motor Group Pty Ltd

Full Time Salaried Position

Monday – Friday

Position start: Mid-February 

About us

We are the authorised dealer for Toyota, Ford, Holden and Used Vehicles.                                     

Located in the beautiful seaside town of Esperance Western Australia, perfectly located to give employees a great work/life balance. With arguably the world’s best beaches on our doorstep Esperance and its surrounds provides a playground of aquatic and camping/fishing opportunities. Coupled with a great environment to raise children and many sporting pursuits on offer as well.

We pride ourselves in giving our customers an exceptional buying experience and providing a high level of service and backup to our service customers.

Qualifications and experience

• Previous experience in providing exemplary customer service in front-facing role with an ongoing focus on customer needs and satisfaction.
• Strong communication skills and demonstrated leadership experience.
• Previous experience in a management role and/or with associated duties and KPI’s in other industries would be beneficial.
• Strong communication skills and demonstrated leadership experience.
• Possess a high level of self-motivation and have the ability to work under pressure within specified time frames.
• Ability to apply appropriate strategies to drive department KPI’s to ensure targets are met while managing expenses.
• A current and valid driver’s license is required.
• Computer literacy and the ability to learn new systems.

Tasks and Responsibilities

• Manage the Service department through planning, organisation and demonstration of leadership and ensure appropriate allocation of tasks to staff as necessary.
• Build and maintain customer loyalty through personnel skills and high standards of quality workmanship.
• Management of customer satisfaction and sales and reporting of same to Management to ensure Department KPIs are being met.
• Management and resolution of Customer complaints and Guest experience reporting.
• Ensuring that all necessary support, training and performance management tasks are conducted for staff under direct supervision in Department.
• Overseeing the correct implementation of manufacturer’s warranty processes and timely reporting of same.
• Perform regular reviews of current performance of the Department against KPIs and liaise with the General Manager and/or Dealer Principal regarding these results.

Benefits

• A fantastic work life balance with the role being a Monday – Friday position. Leaving the weekends to be spent enjoying family time and exploring the amazing Esperance coastline, plus many other activities on your door step year round.
• A competitive remuneration package of $100,000.

Apply

• If this sounds like the opportunity you are searching for please forward your resume & cover letter to ***@emgesperance.com.au