Service Manager / Workshop Manager

Agwest Machinery is a large privately owned dealer group with five Agricultural Machinery dealerships throughout the West Australian Wheatbelt.

Offering a long term stable employment environment, with a great team culture.

About the Role

We are looking to talk to experienced Leaders & Managers, those already in this type of role and those looking to make their first step into a Service Manager role, to lead the service team at our branch in the flourishing Wheatbelt town of Corrigin.

We're looking for a results driven leader, who can mentor, lead and coach the team to achieve even greater results, and look on the business as if it's their own. You'll lead by example, driving retail service sales, service bookings, prompt machinery repairs and fault diagnosis. You'll be the first point of contact for our customers, and high customer service is essential to this role.

Role Duties:

• Leading a workshop team of technicians
• Provide technical support to resolve problems.
• Schedule work and coordinate customer repairs.
• Liaise with parts dept on repairs & parts lead times.
• Provide frequent, professional communication with customers to maintain satisfaction levels.
• Plan rosters for out of hours work.
• Take after-hour calls & organise a service response.
• Work closely with the Service Development Manager & Group Operations Manager to run the dept as efficiently as possible.

Ideally you will have the following:

• Demonstrable experience in a role at a similar level, leading a team
• Proven experience mentoring, leading and coaching teams
• Excellent communication and interpersonal skills
• Customer satisfaction and service, focused.
• Excellent computer skills, with knowledge of Microsoft suite
• Strong technical abilities, hydraulic, mechanical & electrical
• Willingness to roll up your sleeves and get stuck in, a can do attitude

Previous exposure to Agricultural and Farming Machinery in a retail or wholesale environment would be advantageous for this position, those with the experience of any brand of agricultural machinery are encouraged to apply.

At Agwest Machinery Corrigin, we are committed to providing our team members with a supportive and inclusive work environment, ongoing training and development opportunities, and a competitive salary and benefits package.

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for career advancement and professional growth.
• Comprehensive OEM training and development programs.
• Supportive and collaborative work environment.
• Work Vehicle, Mobile Phone & Laptop

If you are a leader with a passion for repairing machinery, learning new skills and a desire to succeed, we want to hear from you! 

Apply today and start your journey with Agwest Machinery Corrigin.

How to Apply: 

Please submit your resume and a cover letter outlining your relevant skills and experience. Interviews are commencing immediately, do not delay.

Agwest Machinery Group is an equal opportunity employer. We appreciate all applications; however, only candidates selected for an interview will be contacted.

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 01 May 2024