Address
Form of workAre you looking to achieve a purposeful, engaging, and meaningful career in a not-for-profit sector and make a difference?
- Where everyone works together to be a part of the solution!
- Where professional development is supported and encouraged
- Where work/life balance and flexibility are embraced and valued
About Us
Living My Way is a trusted Member based not for profit organisation with 30 years of supporting people with disabilities to live independently with choice and control. We are committed to delivering exceptional service standards and outcomes for our Members.
This exciting role!
The Service Planning Coordinator- Customer Service role forms part of our Operations portfolio which is the heart of our organisation. The role involves demonstrating and communicating the Living My Way's values to foster inclusion, choice and control in all aspects of our services.
This role will be pivotal in leading our customer service across all our services!
Service Planning Coordinator's will ensure Member matters are addressed, triaged and resolved in a timely manner to enable Member outcomes. This includes sound scheduling and support practices, ensuring all documentation, communication and administrative requirements meet the needs of our Members and Living My Way standards. You will also form part of our on-call team.
From day one, you'll be encouraged to be yourself and supported to perform at your best!
Your Skills and Experience
- Experience in NDIS planning or a planning background within another industry.
- An understanding of NDIS, NDIA and DSOA processes and provider requirements.
- A customer/member focused attitude that is conducive to supporting the delivery of member outcomes.
- Sound written and verbal communication skills.
- Intermediate analytical and report writing skills.
- Demonstrated understanding of members we support and their carers.
- Well-developed computer literacy skills in MS Office.
- Networking and stakeholder management skills.
- Commitment to teamwork.
- Commitment to customer service and exceeding customer satisfaction.
- NDIS Worker Screening Check.
- Hold a valid licence to drive a motor vehicle.
Discover some of the BENEFITS of working with us:
- Hybrid Work Arrangement: For office-based roles, we offer a hybrid work arrangement to allow our employees to work remotely for up to 50% of their work time so that they can embrace a good work-life balance.
- Above Award Wages: We believe in fair compensation and offer above SCHADs Award wages to our employees.
- Rostered Day Off Program (RDO): Take advantage of our Rostered Day Off program, granting you extra days off when you need them the most to recharge and rejuvenate.
- Purchased Leave Option: Need some extra time off? Our purchase leave option allows you to access an additional five working days whenever necessary.
- Annual Leave Loading: Enjoy the perks of additional spending money when you go on your well-deserved annual leave. Make your vacations even more enjoyable.
- Attractive Not-for-Profit Salary Packaging Arrangement: Increase your take-home pay with our not-for-profit tax-free earnings, providing approximately $16,000 annually to cover living expenses or meal and entertainment cost.
- Free Parking at Menai and Seven Hills Offices: Conveniently park your vehicle at our Menai and Seven Hills locations at no cost.
- Empowering Employment for People with Disabilities: We actively encourage and support individuals with disabilities to find meaningful employment opportunities with Living My Way. Join us in fostering an inclusive workplace.
- Commitment to Diversity and Inclusion: At LMW, diversity is celebrated, and we are devoted to creating an inclusive and welcoming environment throughout our organisation.
- Learning and Development: We invest in your growth by supporting your learning journey. Enhance your knowledge, skills, and confidence in your profession with our learning programs.
Join Living My Way today and experience a workplace that values your well-being, growth, and contributions. Together, we'll make a positive impact on the lives of our Members while nurturing your professional journey.
How to apply
We are looking for compassionate people who share our values and purpose, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which detail how your key skills aligned to the success of the role.
For further information, please contact Shaheen Asad on 02 8525 4000 or email Shaheen.Asad@lmwl.org.au.
No agencies
Applications close Thursday 18th April 2024
