AddressCompany description:
We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!
Job description:
We're seeking an experienced administrator who is comfortable dealing with competing priorities and changing landscapes to operate onsite within a team of Schedulers. Working from our Cooparoo office, you will manage the scheduling and coordination of our Technicians in our Service Team, where no two days are the same!
You will play a vital role in ensuring all requirements are met for our technicians to access sites and deliver on our promise to our customers within a timely manner, in the most efficient way.
THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY
This role will see you working closely with our customers, Technicians, and Field Managers, requiring you to develop strong relationships in order to provide an exceptional customer experience.
Key responsibilities will include:
- Acting as the first point of contact within our Servicing team for our customers.
- Communicating with technicians regarding their work requirements and schedules.
- Liaising with customers in regard to site expectations and the time management of jobs.
- Maintenance of records and order entry timelines with accuracy.
- Create, implement, and update monthly Preventative Maintenance plans.
- Ensure Technician inductions are up to date.
- Updating our valued customers on service delivery, progress of delivery and completion reports via our customer portals.
WE PUT TRUST IN YOU: YOUR SKILLS
The ideal candidate will have experience working within administration or scheduling of a field-based workforce. You will be looking for career longevity and possess the following skills:
- Strong customer service aptitude
- Ability to plan, organise and monitor service delivery.
- Exceptional time management skills with the ability to work under pressure.
- Intermediate to Advanced skills in MS Excel, Outlook and Word.
- Knowledge of our CRM (Salesforce/Service Max) will be an advantage.
We are looking for someone with an engaging, friendly personality and a professional phone manner. You will be a problem solver who has a ‘can do' attitude.
WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE
Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world!
- VIBE Committee dedicated to staff engagement
- Peer to Peer Recognition via our ‘AAA' Nominations and awards
- 17.5% leave loading
- A supportive and highly motivated team
- Comprehensive training and development throughout employment
- Employee Assistance Program for all employees
- Access to discounted Private Health Insurance
If you are looking for a role and workplace that matches your ambitions, we want to hear from you!
To learn more about us and what we do, visit our website: https://www.dormakaba.com/au-en
dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
